Hire Co-ordinator - Sutton Coldfield, United Kingdom - Flannery Plant
Description
Role and Responsibilities
Flannery Plant Hire is a blue-chip plant hire company and one of the biggest supplier of operated & self-drive plant in the UK.
The Hire Controller role is a key position within the company, being the interface between our customers and our operations.
To assist the Hire Manager in all operations and provide excellent customerMeeting and exceeding customer expectations always
Handle telephone calls and place support calls with support team
Liaise with engineers and collect all signed digital documents
Ensure that all computer system procedures are followed and updated
Booking in of all Hire stock, liaising with other depots to discuss broken/lost equipment.
Actively develop and maintain strong customer relationships.
Taking on and off hires and then ensuring the depots carries out these operations.
Building relationships with the customer will be key to achieving customer satisfaction
Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.
Meet company objectives with respect to Safety, Quality, Delivery, Cost, Morale and Environment.
Delivering an industry leading customer experience
Creating, delivering and following up on customer quotations completing all required paperwork and documentation
Dealing with internal account queries
Ensuring work areas are always in a clean and safe state.
Create positive inter departmental relationships
Attending any training courses as and when required to help develop product knowledge.
Complying with HSEQ to safeguard the interests of the business, our people and customers.
Ad Hoc or additional duties may be required from time to time
Qualifications and Education Requirements
- 3X GCSE's A-C Preferably in English & Math's
Preferred Skills
Good interpersonal skills and the ability to work independently and take initiative
Excellent attention to detail
Excellent Customer Service Skills
Ability to manage multiple priorities
Comfortable working on different software systems
Excellent time management and organizational skills are a must
Aptitude to learn and join a busy and friendly business
Customer focused, going above and beyond
Dedicated to delivering the needs for the business always
Happy self-motivated and driven to achieve fantastic results.
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sutton Coldfield: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
- Hire Co-Ordinator: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Application deadline: 28/08/2023
Reference ID:
JD/Curd
Expected start date: 28/08/2023
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