Customer Relationship Manager - Hartington, United Kingdom - Arthur Rose Recruitment Ltd
Description
Customer Relationship Manager within the Motor Factors industry, experience within this industry is essential for this role.Main Purpose of Job:
- Working with the Sales Director and Branch Manager in creating and managing branch development plans and strategy
- Identifying new business growth opportunities
- Meeting existing and potential customers to build and develop relationships and understanding
- Promote all customer products and brands and support branch special promotions
- Liaising with the branch sales team to ensure great customer service and improved customer knowledge
- Helping to prepare and attain branch sales and volume
- Be on the front line in dealing with customer complaints and queries
- Producing reports for branch manager, sales support and sales director as required
- Providing customer data on request
Key Accountabilities:
- Achieving Branch Targets for Retention, Acquisition and Penetration
- Achieving Brand Share Targets
- Ensuring customer information is up to date
- 2 Years Motor Factor Sales Experience or experience in a similar role.
- A valid driving license.
- Computer literate and ideally possess basic IT Skills.
- Passion to deliver top class customer service while driving sales.
- Numeracy and literacy.
- A smart personal appearance and professional manner.
- The ability to communicate and provide knowledge to meet the needs of our customers.
- Knowledge of the local area and customer base would be a distinct advantage.
- A drive to seek new business
- Excellent telephone skills
- Strong verbal and written communication
- Good IT skills
- Initiative and good decisionmaking skills
- Account Management
- Sales project management skills
- Strong organisational skills
- Ability to write reports.
Basic Salary is 28K per annum + bonus scheme
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