Customer Resolution Officer - London, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Work for a leading and expanding housing associations.

  • Hybrid working and competitive salary.

About Our Client:

A leading Housing Association.


Your role will include:


  • Working closely with Teams around the organisation to ensure effective investigation and resolution of formal complaints within published timescales which will include collation of information and direct customer liaison.
  • Leading on investigations of composite complaints, coordinating responses from different departments and acting as first point of contact for the customer.
  • Producing high quality written complaint correspondence ensuring that the Moat style is used, and customer requirements adopted.
  • Effectively navigate and utilise Moat's IT systems, predominately MS Dynamics, to oversee and manage all complaints from a formal stage. Ensuring detailed and accurate record keeping of complaint investigations.
  • Highlighting to the Complaints Taskforce Manager and Head of Complaints Taskforce, any themes, issues, or risks seen within complaints.
  • Coordinating the production of information requests from the Housing Ombudsman.

The Successful Applicant:


We're looking for:


  • A good standard of education with strong verbal and numeracy skills.
  • Excellent communication with the ability to adapt your approach to a diverse range of colleagues and customers.
  • Ability to demonstrate effective complaint handling and problem solving.
  • Attention to detail.
  • Able to use MS Office suite, particularly MS Word and Excel.
  • Knowledge of the Housing Ombudsman Service Complaint Handling Code.

What's on Offer:


  • 3 month contract that can be extended
  • Hybrid working
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