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Call Referral Handler - Exeter, United Kingdom - Devon County Council

Devon County Council

Verified Company

Exeter, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Referral Handler All Age Access and First Response Service
-
24/7 shift pattern including weekends and night duty_

Are you someone looking to start a career in one of the UKs most respected mental health trusts?

Would you like to do a job that makes a difference every day?

Would you like to experience life in one of the UKs most beautiful areas, with exciting cities, charming countryside and magnificent coastlines?

We are seeking to recruit an enthusiastic and motivated individual to join our mental health First Response Service, an exciting commissioned 24/7 service based in Exeter.

This new role will provide comprehensive administrative support to help underpin all of our clinical activity.

The post holder will be required to answer telephone calls from Health Care Professionals, other specialised services, patients, care givers and others; taking mental health crisis referral information and accurately entering the data within electronic systems.

The post holder will also at times be expected to share information with other professional disciplines such as the police in line with Data Protection Regulations

The post holder will be expected to work shifts covering 24hours 7 days a week including bank/public holidays.

The post holder will also be required to support with the general administration in the First Response Service within overarching guidelines and policies.

Main duties of the job

The roles of the Call Referral Handler include:

Answering telephone calls from health care professionals
Taking Mental Health Crisis Referral information and accurately entering the data within electronic systems
Sharing information with other professional disciplines in line with Data Protection Regulations
Generating Letters for GPs and other professionals
Supporting the administration team
Plan and organise work using own initiative
Working with multiple Microsoft office packages especially Excel, Word, Outlook etc

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally.

We are passionate about promoting good mental health & wellbeing.

We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation.

These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion.

We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

Job Types:
Full-time, Part-time

Salary:
£21,730.00-£23,177.00 per year

Schedule: