Property Claims Handler - Bradford, United Kingdom - Integra Insurance Solutions Ltd
Description
Integra Insurance Solutions Ltd are an MGA based in Bradford, offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance.
- Central Bradford location with opportunity for hybrid flexible working
- Monday to Friday
- Fulltime 35 hours per week
- A competitive salary commensurate with skills and experience
- Additional employee benefits including life insurance, private medical insurance, Champion Health membership and performance bonus schemes
The position holder's main role and responsibilities are:
- Manage property claims to settlement in line with service standards and personal authority levels.
- Register, assess, validate and settle claims under the terms of the insurance policy, ensuring all steps and outcomes are clearly communicated to the policyholder.
- Manage customer interactions, instruct and liaise with suppliers, and correspond with all parties involved in the claims process, using effective methods of communication with a professional approach.
- Demonstrate an excellent attitude to customer service and be prepared to manage claims from first notification through to settlement using your initiative, attention to detail, negotiation skills, our technology platforms and supply chain support.
- Ensure the efficient onboarding and processing of household claims received by the Company.
- To review, validate and settle claims within designated authority levels and in line with service standards and claims procedures.
- To instruct and liaise with claim suppliers to assist with claim validation and or/settlement where appropriate.
- To review and action incoming correspondence within agreed service standards, communicating all decisions effectively and professionally.
- To ensure the policyholder is advised of the correct policy cover, including when there is no cover in place.
- To exercise file discipline ensuring accurate electronic claims notes, reserving and settlement calculations.
- To ensure that any complaints are identified and actioned in accordance with the Company's complaints procedure.
- Personal integrity with the ability to ensure confidentiality of information, as governed by the General Data Protection Regulations (GDPR).
- Promote and support the delivery of good customer outcomes at all times.
- Promote and demonstrate the Company Values and Culture.
Core competencies
Essential:
- Previous experience in financial services, insurance, contact centre or similar environment
- Excellent organisational skills
- Excellent communication skills, written and verbal
- Proven customer service experience
- Accuracy and attention to detail
- Strong interpersonal skills with a proactive approach to problem solving
- Professional and positive approach
- Ability to work as part of a team
- Ability to use own initiative and work proactively
- Selfmotivated.
Desirable:
- Previous experience of working in a property claims environment
- Hold a Chartered Institute of Insurance qualification (CII).
- GCSE's or equivalent, in English language and Mathematics.
Job Types:
Full-time, Permanent
Salary:
£25,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bradford: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
Application deadline: 13/11/2023
Reference ID:
Claims Handler
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