IT Support Technician - Leamington Spa, United Kingdom - Dovetail & Slate

Dovetail & Slate
Dovetail & Slate
Verified Company
Leamington Spa, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

IT Support Technician
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Reports to:Head of IT

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Location:Leamington Spa

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Salary:up to £24,000

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Type:Full-time, 37 hours per week

Dovetail and Slate are recruiting on behalf of a leading education provider based in Leamington Spa.


Main Duties:


  • Work flexibly with existing members of the IT Services
  • Ensure that you communicate effectively within the team, to make your responsibilities
  • Become accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of the
  • Be able to quickly understand project requirements in order to develop relevant
  • Be able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible.

Role Objectives:


  • Quickly learn and adapt to the Helpdesk process. You will be resolving Helpdesk requests, exceeding customer satisfaction and closing tickets in line with our service level agreements, you will then continue to maintain and improve this standard.
  • Continually raise the standards within the IT Services department through providing first rate customer service, use good communication skills to understand client's issues, providing resolution and keep them informed of progress throughout.
  • During year one you will activity participate in the timely completion of defined change programmes such as software and hardware implementation.

Requirements:


  • You will have experience of supporting and configuring Microsoft Windows desktop operating systems and Microsoft Office products at various
  • You may also have experience with Apple iOS operating system
  • You will be an effective problem solver, able to diagnose a range of IT related issues first time, ensuring the enduser has the best possible
  • You will need to be an excellent communicator, organiser and have good customer service
  • You may have an IT related qualification, i.e. MCSA/MCSE and a level 2 literacy and
If this role is of interest, please send your CV through to James Grace at Dovetail & Slate.

Dovetail and Slate Limited acts as an employment agency (perm) and an Employment Business (temp/contract).

Because education matters. Dovetail and Slate Limited acts as an Employment Agency.
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