Systems Support Specialist - Perthshire, United Kingdom - StandardAero

StandardAero
StandardAero
Verified Company
Perthshire, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

With a strong focus on customer service, the Systems Support Specialist will work as part of a global team to ensure IT services and support are delivered effectively and efficiently to all aspects of the business.

The position includes offering technical backup and support to the IT Management Team as required.

  • Provide 1st/2nd line technical support and diagnoses, in person and via telephone, including:
  • Desktops and Laptops
  • LAN Connectivity
  • Servers
  • Telephony and communications
  • Applications and ERP system
  • Security Awareness
  • Liaising with service/warranty providers to report trouble and facilitate quick repair/resolutions to functional problems and system outages.
  • Administration of various systems, this includes voice systems/portals, Active Directory, our ERP platform (training provided) amongst others.
  • Recommending changes/enhancements for continuous improvement.
  • Maintain asset management records and ensure compliance with licensing/copyright laws.
  • Responsible for observing all applicable safety requirements and immediately reporting any unsafe practices/conditions.
  • Respond to, document, and resolve assigned tasks or tickets from the Service Desk, ensuring timely resolution and communication with requesters.
  • Maintain security standards and adhere to policies, standards, and procedures.
  • Produce and maintain relevant technical documentation.
  • Occasional travel to other sites for project and support work where appropriate.
  • Ensure assigned Compliance training, such as Human Factors, as well as Information Security Awareness training, is kept up to date.
  • Perform other miscellaneous duties/special projects as assigned by the IT Management team, demonstrating flexibility, and a strong teamoriented approach.
  • Working experience using JIRA service desk or equivalent for managing incidents and service requests.
  • Prior experience in a 1st/2nd line service desk environment is preferred; training will be provided as needed.
  • Excellent knowledge of using and troubleshooting Microsoft Office products.
  • Good working knowledge of Windowsbased systems and Active Directory.
  • Foundational knowledge of networking, including TCP/IP, DNS, DHCP.
  • PC hardware setup and configuration.
  • Mobile phone and/or Cisco IP Phone support.
  • Customer serviceoriented with excellent communication skills, both over the phone and inperson.
  • Strong analytical, problemsolving skills and attention to detail.
  • Good planning, organizational, decisionmaking, oral, and written communication skills.
  • Ability to work independently, as well as in a team environment.
  • Familiarity with Incident, Problem, and Change Management methodologies.
  • Trustworthiness and reliability.
  • Resultsdriven with the ability to manage and measure work.
  • Teamwork.

Professional Qualifications, Education, and Training:

  • A bachelor's degree in a computer-related field is desirable,
- and/or relevant IT Certifications (ITIL Foundation, A+, Microsoft Certifications Office/Azure, ISC2 CC or similar),
- and/or equivalent IT experience.


The company adheres to strict security and export control regulations which may influence the roles you qualify for, these regulations consider various factors, including your current and previous nationalities, as well as your place of birth.

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