Outsource Customer Experience Specialist - Telford, United Kingdom - Keysight Technologies, Inc.

Keysight Technologies, Inc.

Verified Company

Telford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.

Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Overview:

As a Specialist in Operations Procurement & Supplier Management at Keysight's Global Services Organization (KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring compliance and maximizing customer satisfaction. Focused on the UK calibration and repair customer programs, you will leverage your expertise in supplier management to drive revenue generation and operational excellence. Reporting to the UK repair and calibration business unit, this role offers the opportunity to contribute to Keysight's success through innovation and proactive operational support.

Responsibilities:

Prioritize and communicate outsource work requirements to customers, ensuring alignment with contractual obligations and attention to detail.
Provide timely and accurate quotations for subcontract prices through the Sales system, catering to customer needs.
Manage the daily prioritization of customer orders, proactively communicating status updates and addressing escalations as needed.
Respond promptly to customer queries, documenting information for clarity and reference.
Process new customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution.
Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments.
Handle requests to verify the status of received items or other processing steps for outsourced work.
Maintain accurate job records and update internal systems with relevant information.
Adhere to quality procedures, ensuring proper documentation and logging of certificates for auditing purposes.
Provide onsite support for outsource activities, fostering teamwork and delivering prompt assistance.
Representing Keysight with professionalism in customer and supplier meetings.
Collaborate with crossfunctional teams to implement process enhancements and drive operational excellence initiatives.

Qualifications:
Bachelors Degree or equivalent experience. Typically, 2-4 years of relevant experience for entry to this level. Requires general proficiency with tools, systems and procedures to accomplish job.

Excellent verbal and written communication skills
Strong quantitative data analysis skills, including proficiency in the use Microsoft Excel, PowerPoint and Word
Strong understanding of supply chain and/or negotiations is a plus
Experience working with suppliers and interacting with crossfunctional teams
Demonstrate attention to detail, analytic and consistent execution of the process protocols as required
Track and report progress results to team members and peers as well management when required
Experience and proficiency using ERP and CRM systems such as Oracle or SalesForce a plus

Careers Privacy Statement

**Keysight is an Equal Opportunity Employer.