Customer Service Tutor - Chesterfield, United Kingdom - Fastnet Group

Fastnet Group

Verified Company

Chesterfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operating for over 35 years, our Client is one of the UK's most experienced providers of training and apprenticeships.

They are looking for a Part-Time Customer Service Tutor based in Chesterfield.

To deliver a good quality of education to groups of students
To deliver vocational and/or employability qualifications, in line with awarding body requirements
To mark, assess and provide constructive feedback on students' vocational and/or employability portfolio evidence
Contribute towards ensuring excellent student attendance & retention
To provide excellent CEIAG and support (including SEND) to students
To safeguard the welfare of all students, preventing radicalisation and promoting British Values

Training

To plan training to meet criteria and standards for vocational and/or employability qualifications, as well as the students' individual needs
To deliver engaging, effective and innovative group training sessions, so that students develop their knowledge, skills and behaviours (KSBs)
To engage external speakers (employers, business people, progression and support agencies) in order to enhance the learning experience
To plan and facilitate enterprise/community projects
To ensure that students work skills are developed and that they are ready for working life, or further learning, by the time they leave Juniper
To provide cover, where necessary, for other tutors

Assessment

To carry out initial assessment activities to identify individual needs, and develop Support Plans, to ensure that students are wellsupported and achieve their learning goals
To mark, assess and map units for vocational and/or employability portfolios and develop students' spelling, punctuation and grammar (SPaG) skills
To conduct and document meaningful student reviews, as per procedures, so that students understand the progress they are making and how they can develop their KSBs further
Invigilate exams, as appropriate

Administration

To complete all required documentation in accordance with laid down procedures to meet both contractual and internal requirements

Attendance/Retention

Ensure that student attendance & retention targets are met, with absences robustly followed up

Targets

To achieve targets to meet contractual/Dashboard obligations

Safeguarding

As part of our safer recruitment processes, all roles will require: a Disclosure and Barring Service (DBS) check, the level of which will be clearly outlined in the job specification; references and identity checks.

All Juniper employees are expected to understand their duties and responsibilities in relation to safeguarding children, young people and vulnerable adults and full training will be provided as part of our onboarding process.

Person Specification:
Qualifications & Experience - Essential

Level 2 English & Maths (minimum)
Level 3 Teaching qualification ( or willing to work towards within 6 months)

Person Specification:
Qualifications & Experience - Desirable

Level 4/5 Teaching qualification
Delivering training to 1618 year olds
Subject specialist qualifications
Assessor qualification

Abilities

To deliver effective training sessions to groups
Excellent communicator
To persuade & influence others and deal with conflict/challenging behaviour
To have a sound understanding of student needs, barriers and effective interventions
To build rapport with target group and retain their attention during training sessions
To work well under pressure
To work to targets & deadlines
Highly motivated
Innovative & solution focused
To remain positive, with a bubbly, engaging personality
Excellent organisation skills
Competent in use of IT
To meet targets and provide a quality service to all stakeholders

Additional Information

This role profile is intended to provide a guide to the main duties and responsibilities involved in the post at the date it was drawn up; it does not provide an exhaustive list.

Job specifics: