Customer Service Administrator - Birmingham, United Kingdom - Apothecare Group Limited

Description

Customer service and Admin assistant


Hours of work:

• Up to 37.5hrs per week
• Monday-Friday
• 25 days annual leave plus bank holidays & religious holidays (prorata)

Responsible to:
Managing Director


Location:

This role will initially be based in Handsworth and will move to Sutton Coldfield within the next 6 months.

Own transport is essential.


Purpose:
To provide executive support to the Managing director on general administration, governance; with co-ordination and management of customer service.


Overview:
Apothecare Group is entering a period of significant change and growth.

Working closely with the leadership team, this is a great opportunity to develop a wide range of skills related to the running of a busy organisation and to contribute to the growth and development of the business.

This role will focus on provision of customer service to patients accessing our services alongside providing support to the Managing Director in reviewing and developing administrative processes, systems and policies to build a strong operational platform to support the business.

The business development function will develop as the administrative structure becomes more established.

Customer service and admin assistant

• Answering queries or complaints about services provided by the organisation
• Assisting customers in navigating the services provided
• Maintaining a high level of customer service
• Keeping accurate records of enquiries
• Arranging to post out information or goods to customers

Assistant to the managing director

• Plan and maintain MD's calendar and recurring tasks, arrange appointments, organise and set agendas and action points for meetings
• Manage systems including regular audit and accreditations; ensuring these are completed by the relevant department leads.
• Collaborate effectively with all staff, clients and suppliers.
• Deliver timely and outstanding client satisfaction.
• Data entry of sales and purchase information into accounting software

Governance/Compliance

Policies and processes:
working with policy owners to review and develop policies and processes across the operation, co-ordinating review and consultation exercises, communicating revised documents, overseeing version control, co-ordinating compliance related record keeping and reporting


Job Types:
Full-time, Part-time


Pay:
£22,500.00 per year


Expected hours:
per week


Benefits:

• Casual dress
• Onsite parking
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Expected start date: 01/07/2024