Police Enquiry Officer Brighton - Sussex Police

Sussex Police

Verified Company

Brighton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Division / Department - Contact and Control

Grade - Grade 8

Status - Full Time and Part Time Available

Contract Type - Permanent

Salary Grade Range - £23,331 - £25,062

Working Hours Hours per Week

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role

As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incident and crimes.

We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.

You will be employed on a mobile contract.

This means you will have a base station, but you will be required to travel and work from other Police Stations within the hub.

This is a good opportunity to work with different teams and have a change of environment.

This requires you to be flexible, this can happen at short notice where your shift time and location may be changed.

The location for the Police Enquiry officer posts will be at:

Brighton Hub, supporting Shoreham. Travel between locations will be required.

FOLLOWING ON FROM YOUR INITIAL TRAINING YOU WILL CONTINUE WITH ON THE JOB TRAINING WITH A DEDICATED COACH, WITHIN YOUR DEDICATED OR NEIGHBOURING HUB.

SHIFT PATTERNS

STAFF WOULD BE EXPECTED TO WORK EARLY AND LATE SHIFTS, ON A ROTATING SHIFT PATTERN, INCLUDING WEEKENDS AND BANK HOLIDAYS.

TO COVER OPENING HOURS.

BRIGHTON HUB IS OPEN , 7 DAYS A WEEK INCLUDING PUBLIC/BANK HOLIDAYS (NOT INCLUDING CHRISTMAS DAY WHEN THE OFFICE WILL BE CLOSED).

Key Responsibilities

To act as the primary point of contact to all visitors to the Police station. To act as a conduit between Police Officers and the public.

Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.

To identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.

To provide a proactive, customer focused service to all enquiries made via the Front Officer whether in person, by phone or online in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code.

Skills & Experience

QUALIFICATIONS
GCSE or equivalent in Maths and English

SKILLS AND EXPERIENCE

Good verbal communications skills with the ability to listen to others
Ability to breakdown problems into component parts and determine appropriate action
Ability to communicate difficult messages to the public effectively and sensitively
Decision making skills. The ability to think laterally and be able to creatively resolve incidents
Proven ability in problem solving
Ability to produce accurate written reports or other documents
Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements
Demonstrate Personal Responsibility, planning own work with the ability to work with mínimal supervision
Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required

Further Information

Interviews will be held face to face and will commence January 2023.

Additional Information

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment.

Diversity Statement

We are only as good as our people.

It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service.

We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work.

We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity,