Customer Service Coordinator - Sunderland, United Kingdom - Curaleaf

Curaleaf

Verified Company

Sunderland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Are you a people person who loves to help others?

Is making a real difference through your job important to you?

Do you thrive in a customer focussed environment?

This Customer Support role could be the perfect next step in your career_

About Us:

Curaleaf Inc, a publicly listed business and the world's largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn.

At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on.

Now we've gone International, joining forces with European leaders in the development and production of medical cannabis and a unique, vertically integrated model.

Curaleaf International is the International operating arm of Curaleaf Inc.

The company is currently selling within the Medical market in the UK, Germany, Italy, Switzerland, the Nordics, Poland, and Israel.

In addition, it is working towards launching directly into the Adult Use market that is in the process of legalising in Germany.

Our Vision:
To enhance lives by cultivating, sharing, and celebrating the power of the plant.

Position:

About the Role:

As a Pharmacy Customer Services Coordinator, you will answer queries and address issues via telephone, live chat, or through Zendesk software.

As the first point of contact for Curaleaf patients, you will be the reassuring voice they need, providing a professional, high-level service at all times.

Duties will include, but not be limited to:

Answering prescription-related queries, handing over to a Pharmacist when required
Liaising with Clinical Pharmacy team
Using a specialised internal system to find and record all information and interactions
Taking payments for prescriptions
Complaint handling and performing appropriate reporting and escalation when required
Making outbound calls to patient regarding any issues
Liaising with our chosen courier with any issues or important deliveries.

Requirements:

About You:

A true passion for working with people is essential to be well suited to this role as you will be the front line of a life-changing service for our patients

It is essential you:

Communicate clearly and effectively, able to adjust your approach to suit each patient
Enjoy learning and make decisions comfortably with your uptodate knowledge
Work well in a targeted environment
Maintain records accurately and efficiently
Have a calm, understanding, and methodical approach in all situations
Manage your time and prioritise well

Other information:

What we offer:

We value progression and development, offering lots of opportunity in a rapidly growing organisation

We also offer: