Service Centre Team Leader - Cannock, United Kingdom - Briggs Equipment

Briggs Equipment
Briggs Equipment
Verified Company
Cannock, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Opportunity:
Service Centre Team Leader


Contract:
Permanent


Location:
Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.

If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.


The Impact you will have:


  • Ensure compliance in line with Health, Safety, Environment and Quality regulations
  • Monitor performance and conduct evaluations, Driving process adherence in all areas
  • Set individual and team goals and initiatives, conduct formal 121's in line with business policy using Perform
  • Instill a one team approach all regions, Service Centre and field.
  • Deliver agreed KPI's in all area's these will include invoice disputes, parts processing (PIP) and estimating,
  • Carry out Audits and manage the internal process audits, within the team in line with KPI's
  • Take a leading role in the review of root cause analysis of parts and estimate issues that have occurred and instigate plans to prevent future reoccurrence.
  • Undertake small projects and assist with special projects as required
  • Collaborate with multiple departments to review issues, using a continuous improvement approach that ensures the root cause and /or waste is identified and resolved or removed.
  • Manage and update skills matrix and service levels document. Ensure that all team members follow the defined training programme;
  • Work closely with the academy design, develop and deliver training programs which ensure high levels of competency within your area and the required skill set mix.
  • Engage with, manage and deliver actions and solutions to employee feedback from Peakon survey.
  • Be our brand ambassador at all times

What will help you to excel in this role:

  • Significant leadership experience within a similar role/industry
  • Significant experience of being a motivational Leader of people able to inspire and develop strong teams/individuals.
  • Substantial IT literacy, particularly Excel, Word and Powerpoint
  • Significant experience of dealing with people at all levels, including developing successful and effective internal stakeholder relationships as well as strong customer orientation

What you can expect from us:

  • Future development and career opportunities
  • Contributory pension scheme with employer contributions up to 6%
  • Profitshare bonus based on business performance
  • Paycare and eyecare health scheme
  • High street discounts

What's next

  • Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
  • If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
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