Patient Concierge - East Grinstead, United Kingdom - First Recruitment Services
Description
Position:
Patient Concierge:
-
Salary: £25,000 - £26,000 per annum plus very good company benefits:
Location: East Grinstead, West Sussex:
Hours: Monday
- Friday, 37.
-
Due to unique and rural workplace location it is essential to be a driver and have your own transport. Plenty of free parking available on site.
We are delighted to be working alongside our private medical based client as they seek to recruit a full time and permanent Patient Concierge to join their friendly, established and busy team based on the outskirts of East Grinstead.
The company:
My client is a Private health-care clinic and prides itself as a worldwide Centre of Excellence. Patients are referred nationally and internationally.
The role:
The purpose of the Patient Concierge role is to increase patient satisfaction by providing exemplary customer service throughout the patient journey.
The business has grown and continues to grow under a 'family' environment within the head office based close to East Grinstead.
Patient Concierge duties and responsibilities
- Manage the patient journey from initial consultation until surgery
- Responsibility for assigned patients, including follow up until surgery is booked.
- Appropriate management of challenging patients working with senior managers to facilitate a satisfactory conclusion
- Proactively anticipate concerns and needs of patients at all stages of the treatment process to provide a bestinclass "personalised" patient experience
- Ensure the smooth flow of patients throughout the clinic
- Manage wait times demonstrating effective communication to manage patient and consultation expectations
- Be accountable for the reception environment ensuring this is appropriate and creates excellence in customer service
- Deliver outstanding customer service to patient's and visitors to the site
- Must have a flexible attitude to working hours to cover late finishes on a Thursday
- Taking payments for services and products
- Providing exceptional levels of customer service to reassure patients
- Answering phone calls and either directing queries accordingly or dealing with the patient's requests.
- Data Entry onto the inhouse systems
- General administration support for the whole team
- Document copying, scanning, and filing.
- Preparing clinics with patient files and maintaining these files with documentation
- To ensure all correspondence receives prompt attention and is maintained accurately.
- Ensuring all patients/visitors are signed in and out of the site
- Carry out post op courtesy calls to patients.
Office experience is required along with working knowledge of office systems such as Microsoft.
Key skills, experience and competencies required:
- Experience and confidence in telephone call handing in an office environment is essential.
- Outgoing and confident personality, good problem solver, able to respond quickly to changing business needs.
- Excellent written and verbal communication skills techniques are crucial with a good level of computer literacy including a working knowledge of Microsoft office, including Excel.
- Effective and competent organisational skills
- Ability to work as part of a team but show individual accountability.
- Willingness to learn new tasks and the ability to take on and accept responsibility.
This is an excellent opportunity to join a highly thought of organisation who are a world leader within their field.
First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Job Types:
Full-time, Permanent
Salary:
£25,000.00-£26,000.00 per year
Benefits:
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
- No weekends
Work Location:
One location
Reference ID:
MS0902B
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