Customer Service Administrator - Guildford, United Kingdom - Right Now Recruitment

Right Now Recruitment

Verified Company

Guildford, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for a fast paced and varied Customer Service based role where you can join a friendly team and a company who invest heavily in their training and staff welfare?

Ideally you would be passionate about working with Customers, solving problems and have previous experience in an office based Customer Service or Administration role.

If you have dealt with high volume calls or previously scheduled engineers or similarthis would also be advantageous.

Alternatively, if you are looking for your first office based Customer Service position and are not afraid of handling difficult customers and answering calls then we would also encourage you to apply

Job Title:
Customer Service Administrator

Job Type:
Full-Time Permanent

Hours: 37.5 hours a week Mon - Fri (Some flexibility on start and finish time)

Salary: 26k

Location:
Guildford

Role Overview
Ensure accurate billing and invoicing of completed works. Handle queries relating to invoicing & payments. Obtain financial uplifts to service calls where the value exceeds the Customers spend limit. Manage and update multiple customer portals on a dailybasis. Manage the replenishment cycles for Engineers Vans stocks and stock replenishment including wait calls.

Key Responsibilities

Working as part of a professional team accurately logging customer service calls
Supporting the Service Manager highlighting any problems on a daily basis and escalating accordingly
Handling customer complaints through to resolution
Resource allocation, Scheduling engineer's workload on a daily/weekly basis
Ensuring call out charges are quoted in a timely manner to achieve maximum revenue
Arranging uplifts for engineers onsite
Managing key account customer installations
Liaising with contractors ensuring SLA deadlines are met
Warranty call part order management

Desirabl e