Customer Service Supervisor - Aberdeen, United Kingdom - University of Aberdeen

University of Aberdeen

Verified Company

Aberdeen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Supervisor

This is an exciting opportunity to play a part in helping the University of Aberdeen Library Service to manage and develop its front of house services.

The role will supervise the team who provide services in the evenings and at weekends in our award-winning Sir Duncan Rice Library (SDRL), and will also work to develop some new services which provide for both our own staff and students, and also wider communities.

The post is not required to work in the evenings or at weekends except on a very occasional basis.

School/Section

Digital & Information Services

Division

Library, Special Collections & Museums

Staff Category

Academic

Position Type

Full Time

Duration of Post

Substantive

Grade

Grade 5

Salary From
- £29,619

Salary to
- £33,314

Location

Aberdeen

Closing Date

06/02/2023

Ref No

LIB232A

Documents

Further

(PDF, 1163.4kb)

We are seeking someone who enjoys working closely with others and interacting face to face with a variety of people.

The postholder will bring strong customer service experience and skills to the Library and be enthusiastic about innovation, change, and customer engagement.

In addition to existing operational management duties, they will also co-ordinate work to enrich Old Aberdeen Library, our partnership public library within SDRL, and support activity to offer other community services, including plans to support the University's commitment to become a University of Sanctuary.

The post will work within a team that provides a range of front of house services, which includes detailed knowledge of the Library's integrated library system (Ex Libris Alma).

The role will also work with the University Librarian on service development relating to wider strategy and so presents an excellent opportunity for career development.

This will include the planning and implementation of new services and business improvement in relation to wider customer service provision.

Salary will be at the appropriate point on Grade 5, £29,619 - £33,314 per annum with placement according to qualifications and experience.

Homeworking is supported, but this post requires on campus work on a very regular basis.

This post does not meet the minimum requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post that require sponsorship to work in the UK.

Job Reference Number:
LIB232A

The Directorate of Digital and Information Services embraces a diverse working environment and recognises the many benefits this can bring. Applications from individuals from across all of the equality protected characteristics are encouraged._