Applications Administrator - Loughton, United Kingdom - PDL Finance Ltd

Description

• Working within a newly refurbished dedicated office space with onsite employee gym.
• On site parking
• Central Line Train station within oneminute walk with quick access to Central London.
• Close road links to M11/M25/A406/A12 and London
• Breakout space including games tables/machines
• Social events
• Pension Scheme
• Healthshield (health cash back scheme and counselling services).
• 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
• Eye Test / Glasses reimbursement scheme.
• Various team and personal reward incentives

• To offer a friendly, helpful and professional first point of contact for all applicants
• Determine a customer's eligibility for a loan, following the company's responsible lending procedure
• Update the applicant's account correctly, using professional and factual information and ensuring all documentation provided by the applicant is saved within their documents
• The agent is expected to be logged into their phone, at all times when they're at their desk during their shift
• Ensure you are supporting your colleagues and working as a team, by taking calls for each other and helping with workload where necessary
• To use all company training, knowledge and available handouts to spot potential signs of Fraud and Money Laundering and flag any signs to the relevant department/individual
• Being flexible within your skillset/mindset to enable you to support Mr Lender where needed
• Adhere to the SMCR conduct rules

• Good communication skills both verbal and written
• A compassionate and empathetic approach
• GCSE grade C or above in English and Maths is essential
• Excellent administrative skills
• A knowledge of computers and office software
• Good listening skills
• A personable approach
• Good organisational abilities
• Good numeracy and literacy
• Accuracy and good attention to detail
• The ability to stay calm under pressure
• The confidence to liaise professionally with customers and creditors
• Previous experience in a call centre based role
• Strong customer service ethos
• You must act with integrity
• You must act with due care, skill and diligence
• You must be open and cooperative with the FCA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct
• Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:
• PDL's products and services meeting the needs of its target market: and
• Good customer outcomes regarding:
• Affordability
• Sustainability
• Appropriate marketing
• Sound customer understanding (across the customer base); and
• High levels of customer support

• Company events
• Company pension
• Discounted or free food
• Gym membership
• Onsite parking

• 8 hour shift

• GCSE or equivalent (required)

• United Kingdom (required)