Accounts Administrator - Solihull, United Kingdom - LINNAEUS VETERINARY LIMITED

LINNAEUS VETERINARY LIMITED
LINNAEUS VETERINARY LIMITED
Verified Company
Solihull, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:

608 Warwick Road, Solihull


Hours:
Full time


Practice:
608 Vet Practice Solihull


Experience Required:


Experience in Credit Control / Debt Collection in a client facing role would be preferable and ideally in an environment where soft skills must be used persuasively to achieve the end result.

Demonstrable track record of achievement would be required.


Key Purpose of the Role:


To proactively maintain and reduce 30-, 60- and 90-Day Debt, manage all patient insurance submissions and claims and to manage day to day invoicing for the practice.

You will be required to analyse and identify the root cause of debt, passionately and proactively improving debt management throughout.

To achieve KPIs and productivity standards with pride as directed by the Practice, regularly reporting on progress.

Working within the culture, ethos, and philosophy of 608 Vets, maintaining excellent client relationships and a good debt management experience for clients, colleagues, and the Practice.


Technical skills and Qualifications Required:
Educated to GCSE or equivalent Grade C in Maths and English

Strong excel skills - able to extract, manipulate and represent data easily and accurately

Competent in MS Word, PowerPoint, Outlook

Excellent standards of data entry and data management accuracy and consistency

Specific Duties / Responsibilities of the role:

  • Reduce and proactively maintain debt values and volumes on 30,60
  • and 90-day debt, to achieve KPIs in line with Practice requirements on debt management
  • Maintain accurate and efficient records at all times on debt position across, 30, 60 and 90day debt
  • Reduce errors in process adherence internally by continually quality checking debt process, delivering training to colleagues where appropriate, needed or requested
  • To achieve KPIs in line with Practice requirements on debt management
  • Arrange and monitor staff, charity accounts and payment plans
  • Resolve, escalate and monitor any queries in a timely manner
  • Complete and submit insurance claims record progress and maintain contact with insurance companies regarding payment
  • Allocate insurance and client settlements via payment processes including cash, card, BACS
  • Liaising with outside debt management finance services
  • Daily invoicing on the PMS to ensure efficient and regular payment by clients
  • Suggest ideas for continuous improvement in a constructive, professional manner
  • Carry out any additional duties as requested by Line Manager

Competencies:

  • Confidently focus on targets, tasks, and priorities, managing distractions
  • Ability to manage time and priorities
  • Strong organisational and administration skills
  • Ability to multitask in a calm and professional manner
  • Sound decision making
  • Emotional maturity to communicate with clients about potentially emotive issues
  • Strong negotiation skills
  • Able to work on own initiative and organise own workload
  • Accurate data entry, analysis, and reporting
  • Strong IT skills as outlined

Person Specification / Characteristics:

  • Honest, trustworthy, polite, and friendly
  • Good attendance and timekeeping. Punctual, reliable, flexible to meet client and operational needs
  • Professional, proactive, conscientious, and confident, focused, and efficient, hard working
  • Tenacious with an unswerving desire to achieve excellence in debt management at 608 Vet Practice
  • Friendly disposition, approachable
  • Inspire confidence in clients and colleagues.
  • Seeks advice / help where appropriate
  • Able to control personal emotions, resilient, able to cope, unflappable, able to handle difficult situations competently
  • Prepared to go the extra mile, when necessary, with a 'Can do' attitude
  • Enthusiasm and passion for the success of the role
  • Caring, empathetic, compassionate, and sympathetic
  • Respectful of others, a positive, supportive team player, encouraging colleagues, manages own behaviour
  • Desire to engage with CPD (Continued Professional Development) offered to ensure continuous improvement of our Practice, a willingness to learn
  • We have a zerotolerance policy on any behaviours likely to negatively impact the team e.g., bullying, racism, gossiping, trouble making, inciting victimisation. We rely on a positive, harmonious 'one team' family environment as core to our success.

Hours and package:

  • Up to £25k dependent on experience
  • Full Time
  • 40 hours per week
  • Permanent

Part of an amazing global family


Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all in
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