Lead Product Designer - London, United Kingdom - Careers at Tide

Careers at Tide

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are Tide:

At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK.

Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market.

Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love.

We're looking for someone to join us on our exciting scale up journey and be a part of something special.

We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment.

Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we're looking for:

The ML Labs team at Tide is setting up a machine learning driven chatbot to help members resolve simple issues easily.

The end vision is that chatbot can help members resolve issues faster, build high quality customer service, without having to wait to speak to an agent all the time, but also helps agents become more efficient.

To help execute this vision, we are looking for:

Understands and brings experience in AI Design and Natural Language Processing
Minimum 6 years' relevant commercial experience in a comparable UX Design role
Brings specific expertise on creating effective selfservice experiences including AI chatbots and other technologies. One year experience implementing conversational bot tools, AI chatbots, and voice chatbots preferred.
Technical knowledge of the fundamentals of conversation (turntaking, cognitive load, pragmatics, prosody).
Experience using conversation design tools like BotMock or Voiceflow, or experience using virtual assistant platforms like IBM Watson, Kore.

AI, or DialogFlow or Rasa and experience in design tools such as Figma

Indepth knowledge of User Experience and Product Design methodologies including Design Thinking across the full range of usercentred design activities
Experience of the full cycle of Design Thinking, and awareness of how to implement this at scale within a growing business
Led or played a key role in the design of worldclass product design and launch in a fastgrowing company before.
Worked in fastpaced scaleup environments using the latest technologies

What you will be doing:

Tide is seeking a designer with expertise in designing chatbots.

We're looking for a bright, talented Lead Product Designer who is passionate about brilliant customer experiences and has experience in building conversational AI chatbots.

The impact and scope of this role are huge, and you'll be a key contributor to our continued success as we shape the future of our financial platform for Small & Medium-sized Enterprises.

The designer will:

You'll be responsible for the Product Design of a product area within the Tide app; understanding how it fits with the Tide strategy, shaping the vision and creating a cohesive, frictionless customer experience that works with other areas of the app.
You'll be embedded in a crossfunctional squad of Product Managers, Data Scientists, Engineers and content managers.
This is a fast moving project. We expect you to move with speed, while aligning with stakeholders. We aim to do regular releases, rather than one big bang deliverable.
You'll be responsible for all design artefacts, and working across all stages including initial discovery, research and journey mapping through to the execution of final highfidelity designs
Design high impact conversational experiences for Tide customers
Create design deliverables, including bot personas, sample dialogs, and conversation flow diagrams
Design the UX of how the conversational flow from member to assistant to agent
Is able to design story paths of specific user journeys for conversations
Design the experience of the virtual assistant in the tone of voice of Tide
Uses UX writing and brand skills to convey what the personality of the chatbot

Tidean Ways of Working
At Tide, we're Member First and Data Driven, but above all, we're One Team.

Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year.

We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard.

We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experienc