Front Line Manager - Clydebank, United Kingdom - Virgin Money

Virgin Money

Verified Company

Clydebank, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Group Customer Experience

Salary Range:
£24,400 - £30,500 per annum

Location:
Hybrid Clydebank/Glasgow

Contract Type:
Permanent Full Time

Your life more Virgin starts here

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head.

We're on the lookout for like-minded individualsand innovators to help drive our strategy forward.

We're also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with
A Life More Virgin.

Here's what it means for YOU:

38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)?
Up to five extra paid wellbeing days per year?
A 35hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
Ability to work anywhere in the UK? (where the role allows)

And you get these Red Hot Rewards from day one

It's an exciting time to be joining Personal Operations as we prepare to transform our team into one that is ready to meet the challenges of the future.

The Front Line Manager is responsible for leading, coaching and directing colleagues across the operationalteams, ensuring customer outcomes are at the heart of everything we do.

You will be accountable for providing effective leadership and nurturing a culture that drives the right performance and outcomes.

Reporting to the Operations Manager, you will be part of the wider leadership team.

Day to day you'll

Lead, coach and direct a diverse team with a variety of skillsets and responsibilities.
Empower colleagues to deliver a customer experience that is right first time, every time.
Embrace and encourage living A Life More Virgin.
Encourage a positive culture and reward in line with Purposeful People.
Monitor colleague wellbeing and ensure adequate support is in place as required.
Monitor colleague performance and determine the training requirements.
Support colleagues in contributing to Team Goals and achieving Personal ones.
Review and act upon quality/productivity results review individual performance.
Update people leader tools including OurPerformance & CoreHR.
Lead and promote a Continuous Improvement culture to increase operational effectiveness

To be brilliant you will bring.

Excellent leadership behaviours and great people management skills.
Good stakeholder engagement skills across all levels of the organisation.
Strong communication and influencing skills.
Knowledge of work planning, resource balancing and capacity management.
A passion for providing an exceptional customer experience.
Drive and the ability to work well under pressure.
Short to Medium term planning, focused on identifying capacity and managing resource to best meet customer demands.
Leading and promoting a Continuous Improvement culture to increase operational effectiveness.

The icing on the cake would be...

A track record in successfully managing multifunctional teams
In depth experience of delivering improvements in capability both for individuals and teams.
Superb people management, coaching and training experience at an operational level.
A successful track record of helping to deliver significant change.
Continuous Improvement capability and skills.
Operations Excellence capability and skills.

We really need you to have the skills and experience listed in the essentials you need to bring section above, but the rest is just our wish list, so please don't let that put you off applying, we'd love to hear from you

Inclusion at Virgin Money
**Now the legal bit
**Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.