Complaints and Dispute Handler - Evesham, United Kingdom - Capital Resolve Ltd

Capital Resolve Ltd

Verified Company

Evesham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

Providing resolution to customer's complaints
Ensure compliance in line with company policy and/or DISP rules where the debt is regulated
Investigate concerns raised competently, diligently, and impartially to ensure the root cause analysis
Determine whether concerns should be upheld and the remedial actions or redress (or both) that may be appropriate
Ensure customers are treated fairly with the right outcome
Update records and logs in readiness for client reporting

Personal Attributes:

Excellent attention to detail.
Exceptional customer service.
Experience of working in either energy, telecommunication or insurance sector complaints department (essential).
Ability to prioritise workloads.
Thrive on delivering multiple, quality results within required timescales.
Natural people skills with a positive and approachable manner.
Desire to help and find the best solution for both clients and customers.
Excellent telephone manner.
Confident when dealing with customers who are complaining, often in difficult circumstances.
A strong disposition for problemsolving with exceptional analytical skills and knowledge of rootcause analysis.
Experience of drafting complaints investigation and outcome letters and be able to demonstrate a high level of attention to detail in your work.

*_If you have experience within the finance sector, you will need to be able to demonstrate knowledge and competency with FCA, DISP & CONC regulations._

Working hours are 37.5 per week

About Capital Resolve

We are one of the UK's leading providers of debt recovery solutions delivering outstanding net returns to clients through innovative services.

We are committed to maintaining the highest standards of ethical conduct and integrity and to strictly comply with the guidelines, rules, and regulations that govern our business practices

Each employee is specifically chosen for their talents, skills and creativity.

Our team is a vital resource that enables us to deliver our value proposition to our customers; the continued development of each individual and the wider team is a huge part of our mission.

We have a relaxed, fun environment where hard work and dedication is rewarded