Customer Experience Team Leader - Newcastle upon Tyne, United Kingdom - Everything Managed Group

Everything Managed Group
Everything Managed Group
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
£29,000 Starting salary


We are:


Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.


You are:

  • Energetic, reliable and passionate about customer satisfaction.
  • Focused on the needs of your customers and solving their problems
  • A communicator who is at ease engaging with all customers at any level.
  • The right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through
  • Effective Communication Skills
  • The ability to drive performance measures and exceed KPI targets
  • Good people supervision skills and previous experience of leading people
  • Effective Communication Skills
  • Experienced although we believe attitude is far more important.
  • Proven track record in effective complaints investigation and management
  • Ability to positively lead, motivate and develop employees to their full potential
  • Good people supervision skills and previous experience of leading people

You'll be:

  • Managing a team of Customer Service Agents who deal directly with our customers & suppliers
  • Customer Service champion with a genuine desire to deliver exceptional customer service across teams
  • To provide account management leadership and operational support to help achieve targets/sales for customer service activities
  • Track individual and team performances
  • Day to day management, ensuring the team are working efficiently and effectively following correct procedures and policies
  • Be an escalation point for Customer Service queries where they cannot be resolved by the team
  • Effectively track productivity and ensure process optimisation
What's on offer?
- £29,000 Starting salary

  • Offices in the heart of Newcastle City Centre
  • Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
  • 25 days holiday leave +8 days bank holidays
  • Group Income Protection for long term sick
  • Personal health care plan
  • Personalised career path
  • A culture that ensures you will love what you do
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