Temporary Accommodation Income Officer - London, United Kingdom - Colbern Limited

Colbern Limited

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Temporary Accommodation Income Officer
Lewisham
Contract
£18.28 per hour

Our client is looking for an experienced Temporary Accommodation Income Officer.

To provide an effective people focused income collection service to maximise income and minimise rent arrears of Lewisham Council residents.

Summary of Responsibilities and Personal Duties:

Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies.
Engage proactively with residents, over the phone, visiting them at home or conducting office interviews.
Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded.
Represent Lewisham Council in possession proceedings at County Courts.
Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Lewisham Council policies and procedures.
Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures.
To attend evictions as and when required, completing an inventory of goods and arranging for removals and storage of goods.
Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.
Work with internal colleagues to resolve issues such as disrepair, succession or abandonment of property and prevent rent arrears.
Ensure individual performance targets on a range of income collection and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.
Provide training and induction for staff and work placements on operational processes and practices.
Maintain excellent customer service in all areas of work.
Take responsibility for own learning and development.

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients are an equal opportunities employer.