Customer Service Practitioner - Leeds, United Kingdom - Total Training Provision

Total Training Provision

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role
***Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use our clients products and services without issue. You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the clients platform.

You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilise services provided by our client.

This is a customer-centric role at the heart of our clients Service operations. You'll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.

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Responsibilities

Processing of provisioning activities including lines and connectivity
Submitting number ports and performing associated administrative tasks
Managing and processing additional work requests using our ticketbased CRM
Liaise, coordinate and maintain relationships with carriers and suppliers
Support, coordinate and maintain relationships with internal teams.
Update and maintain provisioning documentation and systems
Carry out customer service tasks to support the wider team when needed
Operate to set SLA targets.

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Requirements:

Interest of current industry trends for the Internet, Telecoms and IT industries
Willingness to learn.
Dedication to providing excellent customer experience.
Excellent written and verbal communications skills.
Good attention to detail and level of accuracy
Ability to use initiative and manage own workload effectively.
Can do attitude.

Role Competencies

Professionalism - Approaches others in a tactful manner and manages departments expectations. Treats others with respect and consideration regardless of their status or position

Teamwork - Balances team and individual responsibilities. Gives and welcomes feedback. Contributes to building a positive team spirit whilst supporting everyone's efforts to succeed.

Problem solving - Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully. Develops alternative solutions and escalates as appropriate.

Technical skills - Commits to being knowledgeable and up to date within relevant technologies. Strives continuously to build knowledge and skills within ICT, especially within the business' core areas. Shares expertise and knowledge with others

Time Management - Prioritise, plan the workload in accordance with the team managers with high efficiency.

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Core Competencies
Our client has a unique and valued culture. All employees can identify strongly with the personality traits and values set out below.
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Engaging

Working with diverse Engineering teams and getting the best from them

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Disciplined

To meet tight timelines and drive the teams to success.

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Down to Earth - our people are straight forward and grounded.
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Friendly - our people like to make the workplace a fun and relaxed place to be.
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Helpful - our people will always look for ways to help each other and their customers.
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Persistent - our people can be relied upon to get the job done - whatever it takes.