Customer Service Specialist - Swindon, United Kingdom - Arval UK Ltd

Arval UK Ltd

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Specialist

About the role
Following training, you will ensure we satisfy the individual requirements of every customer. You will remain customer focussed, build good rapport and ensure that our customers receive the top-notch service they deserve. Your role is to make sure no stone is left unturned in our quest to satisfy.

In a nutshell, your role is to offer and deliver top quality customer service, building a solution and problem solving to deliver the best possible service.

What's in it for you?

Retail Customer Service Specialist role receives a benefits package at
Pay Zone A4 role with a salary range of £22,000 to £25,000and up to a bonus of £1100.

We operate a hybrid working option, this gives you up to 2 days working from home per week; you will be eligible, once training is complete and you are fully competent in the role.

You will also enjoy the outstanding benefits including;

Private Healthcare (AXA PPP)
Life Assurance
Company Pension scheme
A range of personal flexible benefits
25 days holiday, your birthday off plus bank holidays
Free Parking
Free Gym onsite
Access to great discounts on our products and services
To celebrate your 1st year you can enjoy a 1⁄2 holiday or a £75 Love2Shop voucher
Paid eye tests and £50 towards your lenses
Volunteering days
Charity Fundraising

About you

We are looking for someone to have an excellent telephone manner and will be used to working in a fast-paced environment.

Be able to take ownership of all that comes your way, whilst demonstrating complete professionalism comes naturally to you.

To become an outstanding Customer Service Specialist for Arval, you will be committed to offering fantastic customer service to our retail customers.

Key Skills required:

Confident communicator (verbal & written)
Ability to use multiple systems including MS Outlook, Word and Excel to a basic level
Uncompromising customer focus
Professional and personable people skills
Outstanding ownership & problem solving ability

About us
We are Europe's No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose.

We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry.

Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way.

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate.

We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

Application process
**Arval: For the many journeys in life