Complaint Handler, Financial Crime - London, United Kingdom - Alexander Mann Solutions (AMS)

Alexander Mann Solutions (AMS)
Alexander Mann Solutions (AMS)
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities of the role:

As a Complaint Handler you will**:

  • Provide support to the EDD Workstream, supporting a team of analysts.
  • Respond to society members complaints while helping with a number of different requests from the Data Lead and Customer Engagement Lead.
  • Handle a portfolio of complaints in a fast paced environment.
  • Develop and deliver accurate and effective responses, via both written and verbal communication.
  • Resolve complaints amicably, considering any level of redress for distress and inconvenience.
  • Support root cause analysis activity to identify complaint trends and contribute to mitigating the reputational and financial risk of complaints.
  • Experience of resolving Complaints within the wider Financial Services sector (Is preferred, but not essential)
  • Excellent Communication and Organisational skills
  • Excellent Customer Service Skills
  • Ability to challenge the current processes and operations through the use of influencing and negotiating skills.
  • Ability to adapt to change; The Programme and its priorities can change quite rapidly, therefore you may be asked to support different areas of the business

Next Steps
**_
This client will only accept workers operating via an Umbrella or PAYE engagement model._**AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business


Job Reference:
AMSCWS00429
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