Complaints Handler - Kent, United Kingdom - Clark James

Clark James

Verified Company

Kent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Kent based with hybrid working

Salary up to £30k

Do you have complaint handling experience in an FCA regulated role? This expanding and successful Insurance business pride themselves on giving Insurance claimants the best possible customer service which is where your complaint handling and customer skills will come in useful

You can expects a modern and spacious working environment and hybrid working and the chance to study for professional qualifications and career progression.

You will provide a high level of customer service to policy holders, ensuring that any escalated complaints are thoroughly understood, reviewed and investigated (across departments where necessary), and that any customer issues are resolved effectively and efficiently in a timely manner, with a high degree of compassion.

Role and Responsibilities

Taking ownership of a portfolio of complaint claims, from the escalation of the complaint to satisfactory resolution.
Answering phones, taking and distributing messages
Providing customers with information as requested.