Family Support Administrator - Stockton-on-Tees, United Kingdom - Butterwick Hospice Care

Butterwick Hospice Care
Butterwick Hospice Care
Verified Company
Stockton-on-Tees, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
An exciting opportunity has arisen to work as an administrator within our Family Support Service at Butterwick Hospice Care.


You will have excellent skills and knowledge of office systems, an understanding of Windows and Microsoft packages, and efficiency at navigating these.

You also need to have excellent organisational skills, have good attention to detail, and be able to prioritise your workload when there are competing tasks to complete, including inputting data, processing referrals, and producing simple reports.


Enthusiasm and a flexible approach are necessary, along with good communication skills, a caring and supportive nature, and ability to demonstrate empathy, compassion, and sensitivity, which is necessary to the role and organisation.

Confidentiality must be maintained at all times.

Must have access to own car.


Benefits:

35 days holiday - inclusive of bank holidays (pro-rata)

Group Pension scheme

Free on-site parking

Please use the link below to apply.

Alternatively please contact the Human Resources Department -Telephone: between 9.00am-5.00pm Monday to Friday.


Application deadline: 20/01/2023


Applicants are asked to note that if you have not been contacted within 7 days of the closing date, you have been unsuccessful on this occasion.

Thank you for the interest you have shown in working for Butterwick Hospice Care.


This post is deemed to require an Enhanced Disclosure Check with the Disclosure and Barring Service due to the fact that there is access to children or vulnerable adults.





POST :
Family Support Administrator




LOCATION :
Bishop Auckland and Stockton




HOURS :
17.5hrs Part-time Permanent




SALARY:
£18,798 per annum (pro-rata)




REPORTING TO :
Head of Family Support




ACCOUNTABLE TO :
Director of Care

JOB PURPOSE


Provision of an accurate, effective, and timely, comprehensive administrative support service for Family Support services hospice-wide, contributing to a smooth and efficient work environment.


KEY RESPONSIBILITIES


Work under the direction of Head of Family Support, providing administrative and clerical support to the Family Support teams at Bishop Auckland and Stockton Hospices, prioritising tasks, working with accuracy, and in line with GDPR, to ensure administrative efficiency and smooth running of services.


Accurately record and process all referrals, scanning and inputting data along with copies of documents to our internal hospice iCare database, ensuring referrals are then passed to the appropriate team in a timely manner.


Work under the direction of Head of Family Support to ensure records of all referrals, client activity, and discharged clients are inputted onto the iCare database within appropriate timescales, and filed away in the appropriate storage systems.


Ensure that correspondence is sent to referrers, patients & families, necessary to service requirements, including compiling letter requests to clients on behalf of counsellors, bereavement follow-up letters, & discharge surveys, also logging the return of discharge surveys, ensuring efficiency in the flow of communication.


Communicate with GP surgeries and other referrers, in order to request missing information, necessary for a referral to take place.


Communicate with Family Support volunteer counsellors, to request monthly activity data, ensuring this is inputted onto iCare within agreed timescales, in order to enable monthly activity reports and KPI's to be completed.


Update all data and statistics in a timely and accurate manner, and assist in the production and provision of monthly clinical activity reports, KPI reports, audit reports, and outcome measure results, as required.


Book rooms for meetings, send invites to staff, distribute agendas, and take minutes, typing and sending these out within agreed timescales.


Liaise with colleagues, other Hospice staff and Managers, Trustees, external organisations and members of the public, in an appropriate manner.


All


All staff must safeguard the integrity, confidentiality and availability of sensitive information at all times, this includes information relating to patients, individual staff records, colleagues and contracts.

Employees of the Organisation are required to comply with the Organisation's Principles of Data Protection and Quality.

All staff are required to understand and comply with all relevant policies both Organisation-wide and departmental and to carry out duties in accordance with Butterwick Hospice Care Code of Conduct, NMC, CQC, fundraising information and financial standards and current legislation


All staff are required to take responsibility for attending statutory and mandatory training, and identify their training and development needs.


All staff must take responsibility for managing their own health, safety and wellbeing in accordance with the policy and legislation.

All staff will adhere to, and follow good infection control practices and other rel
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