Customer Service Executive - Chadderton, United Kingdom - Hague Personnel Limited

Hague Personnel Limited

Verified Company

Chadderton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Hague Personnel has an exciting job opportunity for a Customer Service Executive to join a prestigious manufacturing company based in Chadderton, Oldham.
This is a great opportunity to join a reputable worldwide manufacturer who excel in their field.

Reporting to the Customer Service Manager, the main objective of this role is to provide good levels of Customer service to the UK and Export markets with a view to improving efficiency and the Customer experience.

Key responsibilities:

To service UK and Export Customers
To manage enquiries relating to prices, stock availability, samples, shipping, and delivery
To develop sufficient technical knowledge to assist the Customer
To raise Quotations and interpret customer orders into the system
Handle Customer stock checks
To pay attention to the customers' complex/specific requirements
Maintain database figures and generate reports
Continually monitor all outstanding orders and in conjunction with the Customer Service Manager, maintain constant pressure on the internal organisation to ensure optimum service to our customers
Support external sales team, Agents and Distributors and keep them informed
Monitor credit control issues and chase customers for payment when required
Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained
Work closely and communicate well with all internal departments
To contribute and share ideas to continuously improve current processes
Ad hoc duties as required

Skills and Experience:

Strong background in Customer Service
Experience working in a customer service role in the Manufacturing Industry
Excellent communication with customers overseas, as well as in the UK
Excellent telephone manner
Approachable and good interpersonal skills
Problem solving and finding solutions
Attention to detail, ability to work calmly under pressure and using your own initiative
Excellent computer skills: Outlook, word, excel, and power point
A flexible and adaptable team member

Contract Type:
Permanent

Salary:
Competitive salary negotiable dependant on experience

Working Hours:
Day Shift Monday to Friday 38 hours per week, flexibility required regarding start and finish times

Company Benefits: