Retention Advisor - Sunderland, United Kingdom - Elizabeth Michael Associates

Elizabeth Michael Associates
Elizabeth Michael Associates
Verified Company
Sunderland, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Description

_As a Customer Sales Advisor in the Retentions team, you'll be the first of call for customers who are renewing or cancelling their plans.

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Day-to-day, you'll:

  • Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.
  • Share the features and benefits of protection products to help customers find the one that's right for them.
  • Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
  • Permanent
- £21,500 per annum
- £7800 per annum comission

  • 100% FROM HOME Equipment provided

What else to expect:

  • In a 4week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • This department has flexible shift patterns based on a 37.5hour contract, between the hours of Monday to Saturday 08: ; ONLY 2 SATURDAYS IN 5 WEEKS AND NO SUNDAYS

The experience and skills you need:

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a homebased position
  • Great communication skills you're at ease building rapport, listening to customers and demonstrating empathy when needed
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