Insurance Claims Advisor - Truro, United Kingdom - Acorn Recruitment Limited

Acorn Recruitment Limited

Verified Company

Truro, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will have a keen eye for detail and enjoy helping policy holders with their claims and queries. It's a rewarding job, knowing that you're providing great customer service to our Membership when they need us most.

A full induction will be provided. Some homeworking may be possible after initial training is complete.

About the role:

You will be responsible for delivering consistently high levels of customer service to our Membership.
You will handle enquiries and all aspects of a claim within agreed authority levels. You will have excellent administrative skills and a keen eye for detail.
You will be expected to develop your own skills further and may be expected to study.

Working as part of a high-performing team, you'll be responsible for:

Providing quality service to all Members
Handling Member enquiries in an effective and efficient manner
Compliance with all legal and regulatory requirements
Meeting Members' needs by settling claims fairly and in line with agreed procedures
Delivering performance in line with our behaviours
Effectively handling and controlling all aspects of a claim within agreed authority levels

Skills and Experience:

Good written and verbal communication skills with a keen eye for detail and accuracy
Experience of delivering customer service in a fast paced environment
Ability to understand and interpret policy wording in order to deliver technically sound advice to our Members and third parties
Flexibility and resilience, managing fastchanging requirements
Administrative skills
Be a competent user of Microsoft Office, including Outlook

Acorn Recruitment acts as an employment agency for permanent recruitment.