Customer Advisor - London, United Kingdom - Microsoft

Microsoft

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Microsoft is on a mission to empower every person and organization on the planet to achieve more.

Operating in four countries across 40+ Hub locations, Microsoft Store Direct Sales and Support serves small and medium businesses, educators, and consumers through personalized sales, end-to-end solutions, customer success training, and on-demand virtual support.- Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer
- first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

This role's everything you'd expect of a customerfacing position for Microsoft in one of the world's prime retail locations. You'll engage a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need, identifies and solves customer issues. You'll drives crosssell and solution sales goals, present products and solutions that empower enterprise customers through exploratory journeys (e.g., demonstrations, workshops).

In addition, you'll at times delivers advanced product support and training catered to each customer's needs, proactively identifying lead generation when discovering potential partnership, independently convert interactions into sales leads, and leverages the broader Microsoft Experience Center team to close the sale

Responsibilities:

Customer Obsession

Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, ensuring a seamless transition).
Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives crosssell and solution sales goals in the MEC/ECS.
Conducts customer tours of the MEC/ECS and/or Microsoft Visitor's Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners.
Works across all Microsoft products and services (e.g., cloud, consumer, Gaming, Very Small Businesses) to consult with customers to understand technical issues, unique customer needs, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers.
In the MEC, works in the Answer Desk, troubleshooting software and hardware problems, upgrading and repairing devices, completing customer appointments showcasing Microsoft's products and services.

Learning

Completes all required training and obtains relevant product and role certifications aligned to the role and industry. Proactively asks for help and is open to feedback and coaching from managers and teammates. Seeks essential knowledge (e.g., additional products, MEC/ECS areas) of sales techniques and Microsoft products.
Shares customer insights, stories, learnings and provides customer and availablesolutions feedback in team standups and online communication channels.

Influencing for Impact

Builds and maintains wellrounded knowledge of Microsoft products and services by learning through others along with selfeducation and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services.
Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from senior management.
Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services.

Inventory Management

Maintains the organization, flow, and appearance of the backofhouse floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains salesfloor merchandising standards of instock products. Stocks and replenishes products on the floor. Checks price changes and restickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new di