Head of Product Operations - Lancaster, United Kingdom - Accessplanit
Description
About accessplanit
Since 2001, we've been developing an award-winning software solution for training teams, helping them to scale and automate their business and delivering fantastic service along the way.
Our team are passionate about building a great business for our customers and each other, and at the heart of accessplanit are four core values: Never Give Up, Learn & Improve, Own It & No A**holes.
The Role
The Head of Product Operations is the driver of product priorities; using data, industry trends. feedback and analysis to ensure that the business is focusing on the most important things.
The Head of Product Operations is responsible for the planning and execution throughout the product lifecycle including gathering, prioritising and analysing product and customer requirements and accountability for approving product changes.
The role doesn't stop once a feature is launched; the Head of Product Operations ensures that the product continues to meet customer needs and is adopted effectively in order to drive ROI and provide service excellence.
The Head of Product Operations directly manages the Product team.This is a cross-functional role that works with the majority of teams to deliver the product priorities, ensure product adoption, generate revenue, and improve our customer's experience.
The Head of Product Operations works closely with the Managing Director to ensure that product goals are aligned with the direction of the company.
Main Responsibilities:
-
Strategic_
- Working with key stakeholders to define the product strategy to support achievement of the overall business objectives
- Communicate the vision with the team and empower them to deliver against it
- Actively seek to understand industry trends and bestpractice, highlighting business opportunities
- Contribute to the discussions and decisions of the Leadership Team in all aspects of the business as well as holding other members of the Leadership Team accountable for results
- Provide timely reports and feedback on product changes
- Alert the leadership team to any concerns you have that may prevent the Company achieving its goals
- Keep the business up to date with product changes and revenue opportunities
People
- Provide feedback on individual performance on a regular basis
- Provide one to one coaching and training of the team leaders to achieve goals
- Ensure team and individual motivation through Level 10 Meetings and quarterly reviews
- Recruit, select and induct Product roles
- Undertake performance management of employees if required
- Ensure the team have accurate and up to date information required to perform their role
Core Specialism_
- Identify the product priorities using data, feedback and analysis to create and maintain a product roadmap
- Work closely with the wider Product Development team to deliver the product roadmap in line with accessplanit's vision and business priorities
- Understand customer experience, fill product gaps and make UX improvements that reduce support intervention, improve customer experience and drive featureadoption
- Ensure that the product continues to meet customer and business needs including identifying when features and integrations are no longer adding value or are causing friction
- Develop systems for product feedback including usage data, product suggestions, user groups and support trends in order to identify product changes and enhancements
- Facilitate the release and documentation of new product features and enhancements, ensuring goals are met in terms of usage, revenue generated and productadoption
- To act as the bridge between the product and the rest of the business providing alignment between product and gotomarket teams such as Sales and Marketing and Customer Operations
- Ensure that the Product team has the processes, tools and systems to work effectively
- Manage thirdparty product relationships including monitoring and managing required product changes and identifying opportunities
- To oversee the customer request process, approve or decline custom requirements and provide systems and support to allow customers and customerfacing teams to define requirements ahead of submission
- Deliver the Product strategy to increase customer knowledge and staff onboarding
- To keep abreast of industry knowledge by attending conferences/events
- Have experience managing a department, team or product and ensuring that business results are achieved
- Be dataled and have experience in gathering business insights and identifying trends from data, including a combination of data from multiple sources
- Have the ability to influence and persuade internal and external stakeholders
- Have worked crossfunctionally to deliver on project goals
- Demonstrate strong project management skills and be pragm
