Patient Liaison Officer - Bury St. Edmunds, United Kingdom - Circle Health Group

Circle Health Group
Circle Health Group
Verified Company
Bury St. Edmunds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Patient Liaison Officer

The St Edmunds Hospital

37.5 Hours & Permanent

Salary:
Up to £27,500 (depending on level of experience, training and qualification)

The St Edmunds Hospital in Bury St Edmunds
is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. Circle Health Group are proud to be recognised as one of the UK's 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.**
We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.


Applicants should meet the following criteria:

  • Proven influencing/sales skills
  • Numeric
  • Proficient in MS Outlook, Excel and Word
  • Excellent command of the English language, both written and verbal
  • Excellent telephone manner and interpersonal skills
  • Familiar with CRM systems and multi tasking with multiple types of stakeholders, calm under pressure
  • Customer service experience essential

Duties of this role include:


  • To convert appropriate selfpay enquiries and consultations to selfpay procedures within CHG against preagreed targets
  • To ensure a quality service for potential selfpay patients including the accurate and timely response to selfpay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
  • To facilitate necessary access times and information required for patients to convert to procedure
  • To appropriately influence patients to choose CHG for their procedure

Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

  • 25 days holiday per year + bank holidays, increasing to 30 days with service
  • Private Pension Scheme
  • Private Healthcare Scheme for treatment at our hospitals, covering preexisting medical conditions
  • Friends & Family Hospital Discounts
  • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
  • Life insurance
  • One paid charity/volunteer day per year
  • Extensive rewards and voluntary benefits including blue light card
  • Free wellbeing services
  • High Value Employee Referral Scheme
  • Employee recognition programmes
  • Industry leading training and development opportunities
and much more

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally.

Our principles and values guide our colleagues to be
selfless,
compassionate,
committed,
collaborative,
brave,
agile,
tenacious and
creative and are at the core of our purpose and culture.

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