Scan Assistant - Hanwell, United Kingdom - Window to the Womb, Ealing

Description

We specialize in providing early pregnancy, well-being & gender scans and stunning 4D scans.

We are looking for a very special person with the confidence, experience, charisma, and ability to build a strong rapport with our customers.

The role provides the vital link between the Sonographer and the family ensuring that from the moment the family arrives, their experience is optimized and the relationship with the customer is fully developed.

This is a both a
full time and part-time role that will involve some weekday evenings and weekends working on a
zero-hour contract monthly-rota basis


You will spend your working day introducing parents to their unborn baby for the first time; it really doesn't get any better

Key tasks and responsibilities:

On a given day you will work with a team of three scan assistants (plus the sonographer.) within one of the three roles: Receptionist, Media Co-ordinator & Chaperone.

Specific tasks within each role are below:

Receptionist.

• Greet expectant parents to be and their families in a friendly and polite manner.
• Book customers into the clinic as they arrive using the computer system
• Take cash and card payments
• Answer the telephone
• Ensure all documentation is completed to meet CQC requirements
• Ensure all health and safety regulations are met and thorough cleanliness is maintained.
• To build rapport and a strong relationship with the customer and their family ensuring that the overall experience is smooth, enjoyable, informative and relaxing.

Media Co-ordinator

• Import images from the scan machine and produce customers prints and other gifts
• Transfer digital images to the Bumpies app.
• Check the documentation filled out in the scan room has been completed fully to meet the requirements of CQC.
• Keep the printing area clean and tidy and ready for each customer
• Ensure each customer is fully satisfied with the service before they leave.

Chaperone

• Provide the vital link between the Sonographer, completing the ultrasound scans and the family ensuring that from the moment the family arrives, their experience is special.
• Build a rapport with each and every customer.
• Completing all Wellbeing reports in full.
• Support the sonographer throughout the scan process allowing them to concentrate on the technical aspects of the scan.
• Deal with customers with compassion and empathy as the primary objective to include miscarriages and sensitive situations.
• Assist the Sonographer in the smooth delivery of referring the expectant Mother to the correct services.
• Clean down key equipment at the end of each clinic and ensure that the high standard of cleanliness is maintained after each clinic.

Selling

• To look for and capture upsell opportunities throughout the customers' visit including additional scans, upgrades, and extra merchandise sales.

Benefits:

• Flexible working hours

Job Types:
Full-time, Contract


Salary:
£9.50-£10.00 per hour


Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• A-Level or equivalent (required)

Shift availability:

• Day shift

(preferred)

• Night shift (preferred)