Dealer Relations Specialist - Manchester, United Kingdom - Oodle Finance

Oodle Finance

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Dealer Relations Specialist

Location:
Manchester

Salary:
£28,000 - £32,000 depending on experience plus bonus

Hours of work:
Monday - Friday 9am - 5.00pm (1 hour for lunch)

What are our Perks & Benefits?

Performance bonus (% dependent upon department)
Pension & Vitality Private Healthcare
Enhanced Maternity Pay and Shared Parental Leave
Menopause Support (paid leave)
Life Insurance (4xSalary)
Care First Confidential 24/7 mental health support
25 days holiday (plus bank holidays)
Continuous personal development through our Oodle Academy

Caboodle

Online shopping Discounts
Talent Referral Bonus Scheme
Cycle to work scheme
Paid volunteering day

The Role

Dealer Relations Specialist
The Aftercare Department at Oodle Car Finance are on a mission to deliver a great customer experience.

In this role you will support the Aftercare Agents with complex vehicle quality concerns, discussing and negotiating the best customer outcome with the supplying Dealer/Broker.

The role will report into our Dealer Relations Manager, who is looking for a customer focused individual who will provide industry leading service whilst identifying trends and opportunities to improve our Internal processes, as well as relationships with our 3rd party suppliers.

This is a great opportunity to work for a company who places the customer at the heart of all their decisions.

What you'll be getting up to:

Having great conversations with Dealers/Brokers to help them find a suitable solution.
Working with 3rd party service providers and dealer networks to review and resolve any quality concerns.
To be involved in the decisionmaking process, communicating your reasoning, ensuring we meet our obligations with vehicle quality concerns and keeping the customer at the heart of what we deliver.
Work with colleagues across the business to deliver on service and quality commitments.
Provide support, advice and guidance to other departments and our dealer networks to achieve our quality commitments.

The role will be a great fit if you have:

Previous experience of working for motor finance in a customer service or vehicle quality role.
A minimum of basic technical knowledge, a motor vehicle qualification or relevant industry experience.
Excellent communication and listening skills, both verbal and written.
Ability to proactively manage and prioritise caseload in line with KPIs.
Strong analytical and investigative skills.
A strong desire to support our customers.
Able to negotiate and be a decision maker.

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.

Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families.

That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.

About Oodle
To find out more go to our website and LinkedIn in page