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  • Operations Manager - London - Alchemy Global Talent Solutions

    Description

    Operations Manager

    We are seeking an experienced Operations Manager to oversee the day-to-day operations of our London-based hospitality properties.

    Key Responsibilities:

    • Manage Daily Operations: Oversee all departments, including front desk, housekeeping, maintenance, and guest services, to ensure efficient operations.
    • Staff Management: Lead, motivate, and train staff to deliver excellent guest service. Conduct regular performance reviews, identify areas for development, and ensure staff are fully trained in procedures.
    • Budget and Financial Management: Assist with budgeting and financial management, ensuring the properties operate within budget and meet financial goals. Monitor operational costs and implement cost-saving measures.
    • Guest Satisfaction: Ensure the highest levels of guest satisfaction through continuous monitoring of guest feedback, addressing any complaints or issues, and proactively seeking ways to improve the guest experience.
    • Compliance and Safety: Ensure all operations are in compliance with health and safety regulations, licensing laws, and company policies.
    • Quality Control: Monitor the quality of service and facilities, ensuring cleanliness and maintenance standards are met. Conduct regular inspections of rooms, public areas, and facilities.
    • Problem Solving: Address operational challenges quickly and effectively, making informed decisions to resolve issues that may affect the performance or guest experience.
    • Collaboration: Work closely with department heads to streamline operations, improve efficiency, and achieve property goals.
    • Reporting: Prepare and present regular reports on operational performance, guest satisfaction, and financial results to the General Manager and senior management team.

    Qualifications:

    • Proven experience as an Operations Manager or in a similar role.
    • Strong understanding of operations, including front office, housekeeping, F&B, and maintenance.
    • Excellent leadership and team management skills.
    • Exceptional communication and interpersonal skills.
    • Ability to multitask, prioritise, and solve problems in a fast-paced environment.
    • Flexibility to work varying hours, including evenings, weekends, and holidays.

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Operations manager