Facilities Assistant - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary £27,420 PA

Full time

40 Hours per week Monday-Friday

Job objectives and responsibilities

The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building
Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories
To deliver a 5* hotel concierge style experience
Act as main support to the facilities manager and FOH leadSupport the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process complianceDaily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as requiredRegular checks of meeting rooms, ensuring all kit is functional, and logging work orders as requiredOwn and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furnitureProvide "at desk" first fix IT and AV supportBe the face of the facilities team by providing tangible service that is visible and easily accessibleGreet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service
Excel
Challenge
Inspireat service delivery, we must be the best at everythingWe always ask ourselves, why do I do it this way? How can I do this better? What else can I do?Have fun and be passionate about what you do
Provide ad hoc cover and support to other work areas, such as: Reception, MailroomLead briefings in the absence of the facilities managerProactively host and manage queues, striving to make the arrival or departure process as efficient as possibleCarry out floor walks and service audits, and proactively logging work ordersUtilise a "hands on" approach whilst ensuring the service delivery is at the required standardTo escalate any feedback relating to the service provided by the service teamCreating, updating, and displaying signage as requiredLiaise with our client Communities and Workplace Experience colleagues to support the delivery of their initiatives and activitiesAdministrative tasks and ad hoc reportingSupport onsite facilities inspectionsFocus on out of line safety and security itemsHost contractors on siteRespond to First Aid incidentsLost property managementTo actively build relationships with other workstreams and partners, to ensure we are operating as OneMitieConduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policiesEnsure communication and followup on any problems, visitor or colleague requests, and special requirementsProvide support to the wider service team as and when requiredComplete any reasonable management request or taskDeputise in the absence of your Manager or similar supervisory position
Person Specification1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitalityWarm and engaging communication style, able to quickly build rapport and meaningful relationships with new peopleA genuine interest in facilities or workplace management and desire to develop within the industryAble to work independently and coordinate multiple tasks at onceEssential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace teamHave excellent analytical skills and a high level of resilienceExceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellenceImmaculate grooming, personal presentation and sense of styleMust be able to identify and resolve issues, and to meet and exceed the expectations of our clientMust be highly proficient in Outlook, Word, Teams, and ChromeCompetent using visitor and space management tools, such as Condeco, ProxyClick, etcSIA certification desirableIOSH certification desirableEssential to be able to process large volume of queries across multiple platformsAverage 70wpm typing speed desirableCore skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Working within the Mitie values and behaviours
People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
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