Service Lead - London, United Kingdom - More life

Description

JOB SPECIFICATION

Job Title:
Service Lead - Hounslow


Location:
Hounslow office & remote working with regular travel across Hounslow and occasionally nationwide


Hours: 37.5 hours per week


Salary:
£30,000 - £33,000


Reporting To:
Contract Manager - Hounslow


Key Relationships:

Contract Manager, Delivery Leads, Client Service Co-ordinator, Commissioners, healthcare stakeholders and partners, MDT Leads, MoreLife Central Operations Team, MoreLife Senior Leadership Team.

About MoreLife:

We are a national provider of healthy lifestyle support services. We offer Specialist and community face to face and digital weight management support programmes across the UK and beyond. Our team of experts provide evidence-based, tailor-made and psychologically informed programmes to individuals to bring about long-lasting change.


Our core values underpin our approach:
We are looking for an individual who is passionate and shares our values. At MoreLife (UK) we strive to be
understanding and
caring towards our clients.

We seek out those who are
experts within their field and someone who is
accountable and can provide a
personal service.

We seek dynamic individuals to come onboard as part of our team.


The Role:
The Service Lead will work closely and flexibly with the Contract Manager and Central Operations Team and other MoreLife Contract Managers to:

• Provide leadership and management to the MoreLife Hounslow contracts, supporting the strategic development of the contract and services to enable effective and profitable growth
• Ensure the contract and services are responding to and appropriately guiding the external landscape to enable achievement of growth
• Support an effective HR strategy including the recruitment, management, training and development of staff in line with MoreLife's vision and mission, policy and procedures
• Support on the delivery and reporting of effective governance systems including quality, information governance, safeguarding and health and safety.
• Support on safeguarding auditing, investigations and referrals.
• Ensure regular and effective reporting of business performance and relational commissioning.
• Liaise with the Clinical Leads and the Contract Manager to continually improve and develop the service.

Key responsibilities:


Performance Management

• Support with regular monitoring and evaluation of the KPIs and the overall success of MoreLife services.
• Support with the evaluation of the success and quality of the services and provide feedback to key individuals in the central team.
• Attend review meetings with the commissioner on a regular basis and ensure there is regular communication between the meetings.
• Ensure the structure is in place to deliver KPIs.
• Generate agreed reporting of service KPIs required by the commissioner and produce management and financial reports on request.
• In conjunction with the other Managers, develop the quality framework and systems to ensure consistency of approach across the programmes and effective KPI delivery.

Manage the team

• Ensure the highest standards of programme delivery through effective team management, monitoring of outcomes and quality improvement processes.
• Ensure the right people are assigned the responsibilities to deliver the service
• Work closely with Clinical Leads and the MDT to ensure the safe and effective delivery of the service
• To attend team meetings and contribute to the performance improvement process and other meetings as requested and appropriate.
• This includes attending monthly 1:1 meetings with the Contract Manager, and team meetings, with the following focus:

• Performance Targets

• understand own contribution to agreed performance targets in line with KPI's;
• KPI's individual achievement against contractual KPI's;
• Identify areas where additional training is required.
• To take an active part in developing own knowledge and skills, and seek advice and support as and when necessary.

Marketing and Stakeholder engagement

• Ensure regular engagement with key partners who contribute to the ongoing success of the service. Develop partnerships and regular communication with referrers and other key stakeholders e.g. primary and secondary care, patient groups, commercial slimming organisations, Tier 2 and Tier 3 services, community groups and leisure services.
• To work with the Marketing and Central Teams to raise awareness on digital resources needed for the contract.
• Liaise with the central team and the Partnership & Engagement Lead to ensure engagement at a local level to increase numbers of people referred to the programme.
• Liaise with the central team to contribute to enhancements in the website including content for the members' site and the management information required.
• Contribute to the content of the blog and social media channels.

Business Development

• To support the Contract Manager to identify