Neighbourhood Officer - Essex, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

Essex, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

MMP Consultancy are looking for a Neighbourhood Officer to join a fantastic organisation based in Essex on a Temporary basis.

Key Responsibilities:

Be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes and services we provide
Provide a wide range of tenancy services (including tenancy compliance and fraud; lettings, transfers and exchanges; antisocial behaviour)
Build positive open and trusted relationships with elected members, residents' groups, local authority departments, the police and other key partners operating in your patch particularly on issues that require a multiagency approach to resolution
Ensure that in your work there is a clear focus on tackling noncompliance (including taking enforcement action including attending court proceedings) as well as supporting customers who need help to avoid tenancy failure
Build relationships with new customers in your patch, including accompanied viewings and handovers; ensuring that all customers are aware of their contractual obligations and are supported in accessing their account and managing their tenancy transactions online
Work to identify those customers at high risk of tenancy failure, prioritising support and where required procuring specialist advice and action through the tenancy support coordinator and money adviser services
Work closely with the customer relations (access & support) team to deliver a streamlined onboarding of new customers including coordinating the availability and suitability of empty homes in the area
Work collaboratively with the customer relations (independent living) team especially with scheme managers on your patch in relation to tenancy management issues in schemes

Key Knowledge & Experience:

Very high customer service ethic
Understands the needs and service requirements of customers and communities
God partnership working skills
Decisive problem solver and decision maker
Good interpersonal skills
Ability to build excellent internal and external relationships
Good IT skills and understanding of how digital services can help improve the customer experience