Cancer Care Support Advisor - Glasgow, United Kingdom - AXA

AXA
AXA
Verified Company
Glasgow, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Description:


It's an exciting time at AXA Health, with significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes.

As part of this, we're looking for talented individuals to join our Cancer Care team on a permanent basis.


As Cancer Care Advisor, you will provide our customers with an excellent claims experience through the effective management of the claims assessment processes.

We're adopting a Hybrid way of working, empowering our people to balance their time between home and either our Glasgow, Tunbridge Wells or Bristol office in a way that works best for them, their team and our customers.

You'll spend 2 days per week in the office and the rest of your time working from home.


What you'll be doing:


  • Consistently achieve all performance targets including productivity, accuracy and quality levels. Manage and proactively address/ act on feedback, whilst adhering to FCA, data protection and regulatory requirements
  • Positive and empathetic interaction with our customers, proactively handling their calls, resolving queries and guiding members to ensure they receive the correct treatment available in line with their AXA Health policy
  • Taking full ownership of all customer interactions, investigating and providing solutions to customer enquiries, or gathering full information and escalating to the relevant business area or manager where required
  • Ensure accurate and appropriate records of customer interactions are created and maintained on AXA systems
  • Fully understand the processes and procedures within your team, including how you contribute to the team targets and how to deal with customer complaints
  • Develop and maintain strong positive relationships with customers, your department, key stakeholders and clients (internal and external)
  • Continually look for ways to improve the service you provide, identifying any problems with processes, suggesting solutions and developing knowledge of our Private Medical Insurance products
  • Actively participate in department and team meetings and business wide projects which impact the team as required

Qualifications:


  • Customer focus, including building rapport and demonstrating empathy skills
  • Sound decision making skills
  • Attention to detail
  • Ability to work under pressure to meet deadlines
  • Good organisational skills
  • Excellent listening and communication skills both written and verbal
  • Flexible
  • Adaptable
  • Positive role model
  • Knowledge of FCA requirements and regulations including TCF


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.


What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual staring salary of £23,000
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid #feelgoodhealth


About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers' health goals, we help them get there.

That could be getting someone physio for an injury that's holding them back, or finding them the right specialist to take their treatment forward.

Our team are experts
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