Business Support Officer - Birmingham, United Kingdom - Birmingham Children's Trust

Birmingham Children's Trust

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Birmingham Children's Trust is going from strength to strength.

We are the largest provider of family support and social care services for children, young people and families in the country.

Our goal is to become a centre of excellence in both social care and family support.

By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to 'Outstanding'.

We are proud to be an Equal Opportunities Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.

We have an exciting opportunity within RAA (Adoption) - part of our Business Support Service for a self-motivated Business Support Officer providing essential support to our practice staff members.

The Service is currently in a period of redesign given a changing environment, ways of working and to better support the achievement of better outcomes for children and families.

Your tasks will include oversight of quality, monitoring and analysis of KPIs.

You will also monitor, co-ordinate and supervise the work of a small team of Business Support Assistants maintaining oversight and monitoring of processes ensuring consistency and maintaining staffing rotas.

You will also have responsibility for adoption finance work, and will be supporting the Business Support Assistants with finance queries and being an escalation point for this.

There may also be a requirement for you to support panel with attending and taking minutes.

You will receive training and support in all areas.

You will play an important role in the effective day to day running of the service we are looking for people who are well organised; have good attention to detail and who can work to and meet tight deadlines; you must be able to work effectively within a team environment, be customer and child focused and be able to deliver the role with a flexible approach.

The role will be based at 1 Avenue, Aston - our new North HUB but you will also be required to attend Lifford House, Stirchley for meetings and any cover required.

We operate a hybrid model of remote working. Currently, attendance is 2 days in office as a minimum.

About You.

You will be a 'can-do' person, who is passionate about high quality service delivery and performance.

You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

Key skills we will be looking for in your personal statement include:

Minute taking (desirable)
Microsoft programmes: Excel, Word, Teams, Outlook
Good communication and organisational skills
Good soft skills: active listening, working with key stakeholders of all levels
The ability to independently interpret and analyse information and facts to solve varied problems
The ability to manage a process, ensuring accurate and timely outputs
Able to resolve internal/external issues and provide a solution focused response

What you can expect from us:

Being part of a positive, supportive, 'can-do' service and wider Trust
We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community.
Career development opportunities
Regular development discussions

And some of the benefits of working for us, click HERE
for more about our offer

Mental health / emotional support 24/7 employee assistance programme
Hybrid model of remote working
29 days holiday on joining, plus bank holidays. This increases to 32 days after five years' service, and then 34 days after ten years' service
Generous contributory pension scheme

The campaign closes on 17th November, 2023

If you are interested in having a conversation about any of our vacancies, please contact Pinkle Rana, Team Leader on for further information.