Customer Service Adviser - Wakefield, United Kingdom - DMC Group

DMC Group

Verified Company

Wakefield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

DMC GROUP IS RECRUITING

CUSTOMER SERVICE ADVISER
An exciting opportunity has arisen within our busy Customer Service team. Working as part of an established team to provide exceptional customer service, delivering accuracy and efficiency. Do you want to be our next Customer Service ambassador providing gold standard customer service for our business?

THE HOUSEKEEPING BITS

Based in Wakefield, reporting to the Customer Service Team Leader, this role works within a small team that prides itself on delivering a best-in-class customer experience.

Consistently demonstrating a clear understanding of the customers' needs and requirements by taking ownership of customer problems through to effective resolution.

WHAT ABOUT YOU?

We're looking for a pro-active Customer Service Adviser with experience in addressing customer queries, resolving issues, providing in-depth knowledge of products by offering and identifying ways in which to enhance the customer experience.

You will be proficient in both working cooperatively across all departments and be able to contribute by providing solutions to resolve a problem or issue.

You will bring to the business your knowledge of customer service with a proven track record of accurately inputting electronic data, processing customer orders, providing timely reports and meet KPI's to regularly measure business progress against plans.

You will be able to identify when to escalate complaints, be able to log and report non-conformances in an accurate and timely manner whilst following guidelines and procedures.

You will have.

In addition,
you are:

An experienced customer service advisor with a basic knowledge of Microsoft Word and Excel
Passionate about providing high quality service to customers
Experienced in taking ownership for effective resolution of problems
An excellent team player and problem solver, thinking proactively to prevent issues arising

You will:

Thrive in an informal organisation where you take personal responsibility
Be organised, efficient and able to prioritise
Have exceptional accuracy and attention to detail
Have a can do attitude
Be a positive team member, brimming with enthusiasm

Job Types:
Full-time, Permanent

Benefits:

Company pension
Onsite parking

Schedule:

Monday to Friday

COVID-19 considerations:
We are a COVID secure site that has been open throughout the pandemic. We have onsite protocols all colleagues must adhere to such as limiting occupancy, increased cleaning regimes, use of face coverings and requiring additional hand sanitisation

Application question(s):