UX Writer - Bristol, United Kingdom - Motability Operations Ltd

Motability Operations Ltd

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Motability Operations are currently recruiting for a UX Writer to join our team in Bristol or London on a full-time, permanent basis.

We have been been working to improve how we communicate to our customers via our digital offering.

We are looking for a UX Writer to continue to support us on this journey, looking at content across both the main website but also in the Online Account area.

You will be part of a design team which also includes user experience designers, user researchers and a visual designer.

The team's aim is to improve the lives of our Motability customers by designing solutions that make it easy for them to interact with us online.

Shared responsibilities of everyone in the team:

Contribute to continuously improve our design methodology and keep abreast of new tools and processes
Participate in a culture of opensharing, collaboration, constructive critiquing and shared learning
Champion digital accessibility, have up to date knowledge of the latest WCAG 2.1 accessibility guidelines and ensure all designs are accessible to our uniquely diverse customer base
Help product/delivery teams understand the outcomes/goals of the mission or problem to be solved, as opposed to having a 'featureled' mindset

Main responsibilities:

Establish consensus for these guidelines across stakeholders from areas of the business such as marketing, legal, customer services and dealer services
Contribute to implementing a process for creating, reviewing and approving content
Collaborate with, train and support UX designers from each stream of work to influence the design of solutions with a contentfirst mindset
Create and review written content

About You:

User-centred content design
You direct the approach to content lifecycle management to make sure content is regularly reviewed and evaluated by teams. You oversee teams' work to make sure the right content is being produced to meet the needs of users. You have extensive experience of creating, iterating, managing and overseeing content across multiple channels.

You encourage teams to review and evaluate the effectiveness of processes and systems and support them to iterate for improvements.

You are accountable for the production of high-quality, user-focused content.

Stakeholder management

You are able to bring together people from different parts of the business to achieve consensus and ensure different business needs are represented.

Content know-how
You are able to advise on the best format and words to communicate with customers. You're not just a great writer, but also understand that the form and function of content is important.

You're able to pick the best formats and words for short form things such as buttons labels and error messages through to complex things such as step-by-step instructions and T&Cs in a way that represents the Motability brand.

You are able to present recommendations with clear rationale with authority while being open to constructive feedback from users and stakeholders.

You put accessibility requirements at the heart of approaches to designing content and encourage others to do the same.

Coaching
You can help other people create better content.

Agile working
Ability
to think strategically
You are able to lead strategic content initiatives such as creating content guidelines and processes across multiple products.

Minimum criteria:

Experience in designing accessible content for digital channels
Experience in creating content as part of different customer journeys.
Experience working with and influencing various stakeholders in different parts of the organisation.
Able to effectively communicate the reasons and benefits of the content you write.

About The Company:

Motability Operations is a unique organisation, virtually one of a kind.

We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK.

Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.

We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do.

They represent ambition, and we look for our people to live and breathe them every day: