Customer Service Co-ordinator - Tamworth, United Kingdom - Stormking

Stormking

Verified Company

Tamworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

EPW2

JOB TITLE:
Customer Service Co-ordinator

LOCATION:
Tamworth

HOURS: 08:30 - 17:00 Monday to Thursday, 08:30 - 16:00 Friday

Job Purpose:

Key Accountabilities:

Collate information relating to customer queries including photo's, plot numbers and order numbers and then create Customer Service tickets to ensure all customer queries are logged and actioned
Coordinate the response to resolve customer queries liaising with various teams including commercial, production planning, transport planning and technical
A willingness to go the extra mile to exceed customer expectations and provide excellent customer satisfaction
Provide production and delivery dates to customers by responding to customer requests and also proactively liaising with the customers regarding production/delivery delays
Provide call off information to customers on request
Post out fixing kits, paint, repair kits to customers when necessary
Assist with the planning of the Customer Service Engineers diary
Provide Sales Order Processing cover including processing call offs, amendments, and seconding

Key Experiences and Qualifications:

Ability to work as part of a team and on own initiative
Customer service experience preferred but not essential a natural ability to help, empathise and problem solve is essential
Competency on all Microsoft packages
Attention to detail
Positive approach to the working environment

Personal Attributes:

Action orientated
Able to deal with problems in appropriate time frames

Driven by results

Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards

Effective communication

Clear concise written and spoken, ability at all levels, customer, supplier and internal
Ability to manage workload and prioritise accordingly
High Standards demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions