Contact Assessment Officer - Gravesend, United Kingdom - Kent County Council

Kent County Council

Verified Company

Gravesend, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Advert

The ARMS Team is responsible for resolving contacts made to Adult Social Care and deciding on the next pathway for the person being referred.

The service is very busy due to the nature of the work undertaken and therefore you must be resilient and able to work well under pressure as well as being comfortable speaking to people by telephone and inputting information into our client database.

Contacts are received from the public, partner agencies and other organisations who are seeking advice, support, and guidance from Adult Social Care.

You will need to have experience of working for Adult Social Care or a related organisation and with vulnerable adults.

You will be expected to process and respond to enquiries and establish information to assist you in making a decision on the next steps for the contact.

It is essential that you can communicate effectively with the public, take and record accurate information and to navigate IT systems.

For more information about our service please click on this link:

You will need to have an understanding of: Adult Safeguarding, Mental Capacity Act and Data Protection and a commitment to excellent customer service.

This is an exciting opportunity to join the ARMS Team and in return, you will be part of a vibrant team, receive regular supervision from a Senior Contact Assessment Officer and will be encouraged to develop both professionally and personally and grow your knowledge base.

This post is considered by KCC to be a customer-facing position.

The Council therefore has a statutory duty under Part 7 of the Immigration Act to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

The appropriate standards are set out in the Job Description/Person Specification.

Our offer:

Full induction and comprehensive professional learning and development programme
Starting annual leave allowance of 26 days
A minimum of 5 days training each year
Excellent Government pension scheme

Please note that interviews will be held by MS Teams.

Contact Details
If you have ready the supporting documentation and watched the above video and have questions please contact Kirstie Willerton on

About The Company