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    • IT Support Engineer - Chippenham - Oakford Technology

    Oakford Technology
    Oakford Technology Chippenham

    1 month ago

    Default job background
    Full time
    Description

    Junior IT Support Engineer

    We are seeking an experienced and skilled Junior IT Support Engineer to join our team. As a key member of our technical services team, you will be responsible for providing high-quality IT support to our customers across the South West.

    About Us

    Oakford is a leading Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer a full spectrum of IT services, including consultancy, support, project delivery, and installation.

    Your Role

    The successful candidate will have a minimum of 1 year's experience in an IT environment and will possess excellent customer service skills, combined with technical knowledge and ability.

    Key Responsibilities:

    • Providing on-site and remote technical support to our customers
    • Maintaining systems and performing various tasks to support service or system maintenance and IT project delivery
    • Developing positive working relationships with customers and assisting other teams as required

    What We Offer

    As a valued member of our team, you can expect:

    • Salary: £25,200 - £26,500 (dependent on experience)
    • Training and development opportunities to enhance your technical skills
    • A company vehicle for business use
    • 24 days paid holiday + Bank Holidays
    • Access to an onsite fitness suite
    • Employee benefits, including childcare, eyecare, and cycle-to-work schemes

    Desirable Skills:

    • Experience working within Education

    Requirements:

    • Minimum 1-year IT support experience
    • Active Directory and Microsoft 365 administration/support
    • Troubleshooting and supporting modern desktop environments (Windows 10/macOS)
    • Understanding of computer and server components, networks, and infrastructure
    • Ability to drive
    • Poli(te) confident and effective communicator
    • Sincere passion for exceptional customer service
    • Excellent time management and priority determination skills
    • Maintaining a high standard of work and professionalism
    • Enhanced DBS check
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It support engineer