Patient Pathway Performance Assistant - Carshalton, United Kingdom - Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust

Verified Company

Carshalton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 3:

Main area

RTT Tracking Team

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Grade

Band 3

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Contract

Fixed term: 12 months

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Hours

Full time
Flexible working

37.5 hours per week
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Job ref
FM-AM
Site

St Helier Hospital

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Town

Carshalton

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Salary
- £27,129 - £28,649 Per annum pro rata incl. HCAS outer
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Salary period

Yearly

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Closing

22/11/2023 23:59 As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect.

We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork.

This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

Job overview:

Patient Pathway Performance Assistant Band 3:
The Performance Team are looking for an enthusiastic Patient Pathway Performance Assistant.

In summary the post holder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff.

Based in a team of Patient Pathway Performance Coordinators, the post holder will be responsible for accurately tracking a cohort of patients and in conjunction with various admin teams supporting them from referral to treatment &/or discharge.

The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

Interview Date:

TBC:

Main duties of the job:

To assist in the tracking of patients pathways in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.

To work as part of a team assisting the Patient Pathway Performance Coordinators to ensure that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy

This includes:
NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.

Investigates potential data anomalies identified within routine and ad hoc reports from the Information Management team, using all the tools at their disposal (e.g. iPM, iCM, Radcentre, paper casenotes etc) in order to establish correct recording for individual patient's pathway records on iPM.

Makes amendments to all aspects of recording on iPM (with the exception of inpatient clinical coding) where errors have been established.

Working for our organisation:

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.

In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life.

We cover some of the most prosperous postcodes in the country, as well as some poorer areas.

Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities:

Person specification:

Qualifications:

Essential criteria:

Good general education with GCSE or equivalent in English at grade C or above.

Desirable criteria:

NVQ level 3 in Business Administration or Customer Care or equivalent.

Experience:

Essential criteria:

Knowledge of a full range of IT/Patient administration systems.
Knowledge of patient administration work in a healthcare setting.

Desirable criteria:

Experience of customer care.

Knowledge and Skills:

Essential criteria:

Computer literate, with experience of using a keyboard.
Knowledge of confidentiality and data protection principles

Desirable criteria:

Knowledge of PAS systems (IPM/ICM).

Our mission:
'to put the patient first by delivering great care to every patient, every day

':

There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a b