Customer Support Advisor - London, United Kingdom - Technet IT Recruitment Limited

Technet IT Recruitment Limited

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Advisor

Wembley, London

£23,000 - £26,000

35 hours a week - Hybrid 2-3 days in the office

Working with a renowned international electronics FMCG business that takes pride in introducing cutting-edge products to both the consumer and B2B markets.

Some of what you will be doing:

Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive and outstanding responses
Ecommerce Support providing customer service to customers on our online stores
Managing all incoming contact, identifying and assessing customer's needs whilst maintaining exceptional level of customer satisfaction
Providing support through social media channels, WhatsApp and Live Chat
Maintaining and improving upon existing KPIs and SLAs

Ideally, your skills and experience will include:

Minimum of two years of experience in customer service role
Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders
Active listening skills
Strong organisation skills whilst multitasking with high attention to detail
Be confident with complaint handling/management, maintaining calm and clear communication
Demonstrate excellent problemsolving ability in order to achieve resolution in a timely manner
Be adept and attentive learner
Be a team player, confident in working in a fastpaced environment
Have the desire helping others
Some experience of Zendesk CRM preferred, previous experience with other CRM also highly desirable.