Customer Services Administrator - North Killingholme, United Kingdom - CLdN Ports Killingholme Ltd.

CLdN Ports Killingholme Ltd.
CLdN Ports Killingholme Ltd.
Verified Company
North Killingholme, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
About CLdN

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe.

With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators.

CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment.

CLdN's 3,000 employees ensure that it fulfills its mission:
to excel as an integrated provider of maritime links.

CLdN Automotive Ltd.

is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers' specifications.

It is a busy, fast-paced environment and as the company continues its rapid growth, a new opportunity has arisen for a Customer Service Administrator.


Your role

  • To complete all administrative tasks in relation to Warranty, Claims, Repair, Production, Logistics, After Sales and Commercial in a timely and efficient manner.
  • Manage the incoming mailbox and responding promptly and professionally to customer enquiries.
  • Effectively support customers with any complaints / issues in line with company processes. Ensuring a solution / alternative arrangement is provided in a timely manner.
  • Ensure any issues raised are escalated as and when required.
  • Communicate and coordinate between colleagues in relation to all new and existing job cards.
  • To attend and participate in dally department meetings when required.

Your profile

  • You will have strong administration and customer service skills
  • You must have excellent attention to detail.
  • Be able to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
  • Ability to work to highest quality standards.
  • Good communication and team working skills are essential.
  • Good IT skills are a key requirement with the knowledge on report processing, V Lookup and pivot tables.

Our offer

  • Competitive salary
  • Pension scheme
  • Life Assurance Cover
Application deadline: 08/02/2024


Job Types:
Full-time, Permanent


Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)
Application deadline: 01/03/2024
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